topic Re: The process com.android.phone has stopped unexpectedly. in XPERIA archive

The process com.android.phone has stopped unexpectedly.

Sun, 13 May 2012 10:13:47 GMT

Hello Everyone,

I have my new Sony xperia S since two days and when i'm putting my sim card on the phone i get this message all every 10 seconds and i can't call or do anything.

The phone is factory unlocked, and i came to my operator for they test with one of them sim card, and they had the same problem.

I have already downloaded Sony pc Companion 2.1 and restore the phone to factory configuration (downloading the firmware again, and lose everything on the phone).

I have also made a soft reset and nothing change..

If someone can help me before i call the support, it would be nice.

Thank you very mutch !

Re: The process com.android.phone has stopped unexpectedly.

Nabeel — Sun, 13 May 2012 12:40:13 GMT

Hey there.....

Again repair your phone and don't install any app but see how your phone performs...

Because it seems software problem to me

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

Re: The process com.android.phone has stopped unexpectedly.

Sun, 13 May 2012 15:51:16 GMT

Thank you Nabeel,

But i have already do this and it change nothing 😕

Re: The process com.android.phone has stopped unexpectedly.

Nabeel — Sun, 13 May 2012 15:52:50 GMT

Thats really strange,,, means you need to visit service center

http://www.sonymobile.com/gb/support/contact-us/

Re: The process com.android.phone has stopped unexpectedly.

Sun, 13 May 2012 17:32:59 GMT

Yes it's trange, i can't use the phone.

The phone is unstable !

Sometimes i have the blue LED that's flashes at a crazy speed... (but if i reboot the phone the problem disappears)

To conclude the screen become yellow on the bottom of the screen when the phone warms a little ....

It's a bad experience that I do not wish anybody.

Thank you Nabeel for your answer.