topic Help with restoring Contacts in XPERIA archive

Help with restoring Contacts

Sun, 13 May 2012 10:05:43 GMT

I have a Sony Ericsson K800i which I have [read: had!!!!] a lot of important contacts on. I wanted to tidy them up, with a view to transfer them when I get my new Sony android phone. So, I downloaded the Sony PC Companion and connected my phone.

It suggested that I should update the software, which I did. Following the instructions went smoothly right up until the end. A problem with the phone meant that the backed-up data was not restored. I then tried to fix it, which meant re-downloading the new software... This also meant that the Sony PC companion created a new back-up file...

This new back-up was restored successfully, and therefore I lost all my contacts.

Please can someone help me as the contacts I had on the phone are used for business and it is very important that they are restored.

I suspect that the old back-up file may be somewhere on my computer, but I need help to find it.

Note: the contacts were stored on the SIM card I believe.

My sincere thanks to anybody who can help me.

Gary Tonsley

Re: Help with restoring Contacts

Dr_Chris — Sun, 13 May 2012 17:51:19 GMT

If the contacts were stored on the SIM or memory card, then they should still be there, as running the update would not affect the contacts on the SIM or memory cards, although PC companion cannot read or backup contacts from either, so they wouldn't be in that backup file anyway..If that's the case, you should be able to recover these contacts on your new phone from this SIM card, and possibly from the memory card, providing it's compatible with the new phone. Obviously, I'm presuming that you still have the old SIM or memory card.Hope this helps.

Re: Help with restoring Contacts

Sun, 13 May 2012 18:36:50 GMT

Thanks for your reply, but they are not on the memory stick, the phone memory or sim card.

I have been searching forums all day, and ended up unzipping the .dbk that the Sony PC companion created, but still to no avail.

Anyone with any other ideas would be greatly appreciated.

Thanks

Re: Help with restoring Contacts

Dr_Chris — Sun, 13 May 2012 22:46:12 GMT

Unless I misunderstood your first post, it appears that your contacts were in the phone memory to start with, and since this back up file was created after you ran a software update, they have unfortunately been lost.

Re: Help with restoring Contacts

Mon, 14 May 2012 08:16:10 GMT

As I thought. Aww, it's a shame it didn't create a new back up rather than over writing the first one. Thanks you for your answers in any case.

Re: Help with restoring Contacts

Dr_Chris — Mon, 14 May 2012 11:27:58 GMT

No problem.For future reference, I suggest you use My Phone Explorer to back up your phone on PC,

especially for contacts, as it can read them from both phone and SIM memory, and also for sms (from phone memory only), which PC companion cannot do anyway:

http://www.fjsoft.at/en/downloads.php