topic Re: Xperia neo does not start in XPERIA archive

Xperia neo does not start

Sun, 13 May 2012 09:39:26 GMT

After shutting down and charging i can not start my Xperia neo anymore. No start screen, nothing!

Tried to remove and insert the battery/sim/sd again, still no start-up.

Tried to charge it again, no led indicator...

Tried a hard reset, also not working....

Battery broken down? I'm not sure.

Re: Xperia neo does not start

Nabeel — Sun, 13 May 2012 09:42:11 GMT

Try with other battery if possible

Re: Xperia neo does not start

gwhispererz — Sun, 13 May 2012 09:50:54 GMT

Hi, suggest leaving phone to charge for some time.

Re: Xperia neo does not start

Sun, 13 May 2012 10:15:39 GMT

Will try, but have to buy other battery first.

Re: Xperia neo does not start

Sun, 13 May 2012 10:16:55 GMT

Also tried that for a few hours, without result.

Re: Xperia neo does not start

Nabeel — Sun, 13 May 2012 10:22:55 GMT

Don't buy
Visit your service center if its quite near to your house

or try software repair

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

Re: Xperia neo does not start

gwhispererz — Sun, 13 May 2012 10:24:14 GMT

Before you invest on another battery, test with another USB cable.

Re: Xperia neo does not start

Sun, 13 May 2012 10:33:54 GMT

Thanks for the suggestion, didn't think of that.:smileysilly:

Tried that just now. Phone still doesn't start.

Re: Xperia neo does not start

gwhispererz — Sun, 13 May 2012 10:41:30 GMT

No problem .... I think you have no choice but to test with another battery as I doubt you can do a software repair. Try to borrow one from friend using the same phone.

Re: Xperia neo does not start

Sun, 13 May 2012 11:53:16 GMT

Tried this with both, PCC and Update Service, and two USB cables, original and other USB Cable.

Phone doesn't respond at all.

Re: Xperia neo does not start

Sun, 13 May 2012 12:01:18 GMT

If the other solutions/tricks don't work I can try to leave it on the charger for a few hours with another USB Cable. But I doubt if the USB cable is really the problem.

Will try to find someone who has the same phone. I think all Xperia phones have the same type of battery?

Re: Xperia neo does not start

gwhispererz — Sun, 13 May 2012 12:10:18 GMT

This is the model .... http://store.sony.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=10551&storeId=10151&langId=-1&partNumber=BA700

For both Xperia Neo and Xperia Pro.

Re: Xperia neo does not start

Sat, 19 May 2012 07:25:38 GMT

Update:

I went to the service point but they couldn't do anything else than I allready did at home. They don't have the tools or materials. Not even a battery to try. So the phone has been sent to the repair center. I recieved an e-mail that my phone arrived there. That's it for now.

Re: Xperia neo does not start

gwhispererz — Sat, 19 May 2012 11:44:44 GMT

Don't worry, it will be fixed soon.