topic Re: Computer does not recognize Xperia S in XPERIA archive

Computer does not recognize Xperia S

hellkt — Sat, 12 May 2012 16:46:43 GMT

Since the official support from Sony takes years to send an answer I will try my luck here:

I'm using Windows Vista and I dont know why but my computer does not recognize my Xperia S anymore. Firstly it worked well PC companion tells me that the device could not be connected and I that shall restart my cell phone and conect it again. I tried that but it didn't help.

I would appreciate any kind of help.

Re: Computer does not recognize Xperia S

hellkt — Sun, 13 May 2012 13:15:01 GMT

aaa

Here ist the screenshot of the problem I'm having:

"Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10."

Re: Computer does not recognize Xperia S

Nabeel — Sun, 13 May 2012 13:59:14 GMT

Settings > applications > all > MTP app > clear data, see if it connects

Make usre your windows media player is up to date

See these threads

PC Companion don't find my Xperia S on Win7 64bit

PC Companion 2.10.027 doesn't install

Allow full access to pc companion in firewall

Turn firewall and antivirus completely off and then try

Re: Computer does not recognize Xperia S

EllXperiaS — Sun, 13 May 2012 16:07:41 GMT

I have done all of these and still the phone will not connect.

I think its got to be a problem with pc companion because the phone recognises its connected to a computer.

Re: Computer does not recognize Xperia S

hellkt — Sun, 13 May 2012 17:28:19 GMT

Thanks for the help Naabel.

"Settings > applications > all > MTP app > clear data "

Do you mean on my cell phone? Because someway I couldn't find it...

"Allow full access to pc companion in firewall Turn firewall and antivirus completely off and then try"

Already tried both but it didn't help.

This is really a strange behavior. My PC recgonizes the Xperia S sometimes but sometimes no. At the moment is working, let's see for how long! 😃

Re: Computer does not recognize Xperia S

Sajith — Sun, 13 May 2012 19:37:32 GMT

Additionally you can see the Applications and Services Logs from Window's Event Viewer. Since this error from the windows, I think the Event Viewer can give you more information about what caused for this error. Or else you can try with a never version of windows.

Re: Computer does not recognize Xperia S

hellkt — Fri, 18 May 2012 08:00:18 GMT

This thing is really starting to get annoying...

It worked fine for a few days but now I'm having the same problem again. The Windows Event Viewer shows me following error:

"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices."

"The device LT26i (location Port_#0001.Hub_#0004) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

Another ideas?

Re: Computer does not recognize Xperia S

hellkt — Sat, 19 May 2012 08:49:41 GMT

Hello, I'm going to review what I tried:

- Restart the phone and PC

- Shut down the antivirus from the phone (AVG), from the PC (Avast) and Windows-Firewall

- Dowload and install/repair Media Transfer Protocol Porting Kit from Microsoft, as described here: http://www.tomshardware.co.uk/forum/242140-34-device-refuses-installed-please

- Run PC Companion in Compatibilty Mode for Windows XP, since I'm using Windows Vista

- Update the Java version

- Kill Spybot app in the background

- Reinstall Pc Companion

- Download latest version of Windows Media Player

- Connect the device into another USB port

- Try another USB cable

So I did all those steps but still the device is instable. It gets sometimes recognized and sometimes not. At the moment my PC recognized it, let's see for how long...

This is actually the first time I'm having trouble with a USB device on my PC and I guess it's all because this MTP-Mode. I couldn't see any advantages of this mode so far, only disadvantages like: You cannot save files from a program (i.e. mp3s from winamp) directly into the cell phone (?). You also cannot edit id3 tags directly from the phone and at last but not least the MTP mode is way slower than then normal USB mode, which is imo much better and uncomplicated or am I missing something about this MTP mode?

Re: Computer does not recognize Xperia S

Nabeel — Sat, 19 May 2012 11:06:23 GMT

Connect your mobile to pc Go to control panel > device and printers> Xperia S ( must be shpwing with an error triange ? ) right click and select troubleshoot...it will ask you to install drivers, follow and see if you are able to make it

If you just want to transfer contentes from memory card to pc ( vice a versa) then use in MSC mode and it should work fine...

MTP mode is needed when you want to update and to see some more system files such as META DATA

I see that the problem may be due to Windows XP... it requires windows media player 10 or higher

Windows wista has built in support for MTP and so do windows 7

Any othe laptop / pc having Windows7 to test with ?

Re: Computer does not recognize Xperia S

hellkt — Sun, 20 May 2012 10:33:44 GMT

Thanks for the help.

I already tried deleting the drivers on the device manager and also troubleshooting but it didn't help.

Can you tell me how to change the mode MTP to MSC? I checked the Configuration/Xperia on the my cell phone but only the MTP mode is available (?).

I'm using Vista x64 and having the problems with this system. I connected my phone on a Vista x32 and a Windows 7 x64 and it worked fine on both.

Re: Computer does not recognize Xperia S

Nabeel — Sun, 20 May 2012 19:44:15 GMT

Hmmm so problem is with the PC...

MSC mode unfortunately has been removed from 2012 Xperias, sadly seems there is no way to do it..

it should work with every vista.. there is something that is interfering on your pc

You should allow full access to PC companion in firewall's list of exception

even do the same in antivirus

Re: Computer does not recognize Xperia S

hellkt — Tue, 29 May 2012 17:37:32 GMT

I can't get rid of the problem...

I did everything said here including deactivating antivirus and firewall. I even killed some processes on the background (like spybot) and still it doesnt work...

Re: Computer does not recognize Xperia S

EllXperiaS — Fri, 22 Jun 2012 08:50:02 GMT

Check what I have put on this discussion work for me http://talk.sonymobile.com/message/224208#224208

Re: Computer does not recognize Xperia S

hellkt — Fri, 22 Jun 2012 17:06:51 GMT

Thanks for the help mate. I will try that...

By the way the problem is now appearing on 3 PCs. So something seems to be definetly wrong with the Xperia S while conecting to computers.

Re: Computer does not recognize Xperia S

hellkt — Fri, 22 Jun 2012 19:51:35 GMT

By th way :Are there any know apps that cause usb/mtp issues?

Re: Computer does not recognize Xperia S

EllXperiaS — Fri, 22 Jun 2012 20:00:09 GMT

Its a Microsoft issue as far as I can work out. If you google mtp error all sorts of devices suffer from the same problem. Other android devices, iPhones, cameras and mp3 players. I think having a lot of content on the the device causes the drivers to crash whilst loading. Im no expert im just reading info available online.

Re: Computer does not recognize Xperia S

hellkt — Sun, 24 Jun 2012 08:14:32 GMT

The tip with "Settings > applications > all > MTP app > clear data" helped a bit thanks. But now the problem is that the device is recognized by Windows/PC Companion, but no files are show on the deivce. If you go to windows explorer you can see the device but when you click on it no files or folders are showed.

It would be really nice it a simple USB connection could be available in addition to MTP. Maybe you could forward this wish to the xperia developers.

Re: Computer does not recognize Xperia S

hellkt — Sun, 24 Jun 2012 08:15:35 GMT

Guess you're right, there are really a lot of complains about MTP devices...