topic Re: Can't turn on my Xperia Arc S in XPERIA archive

Can't turn on my Xperia Arc S

Tue, 08 May 2012 12:46:22 GMT

Last week i travelled home by car. My arc s was in my bag. the weather was warm it was about 30 degrees. when i arrived home i noticed that my phone turned off. i tried to turn on but nothing happened. i take off the back than removed the battery. There were little water drops under the battery. i didn't have any drink or water in my bag so i don't understand what happened. when i connect my phone to my pc with usb i get a message that my pc couldn't recognise my device. Is it possible that something switched off in my phone and i could switch it back manualy somewhere under the back of the phone? or could i reset it or something? If i bring it back to the mobile shop will they repair it or give me another 1? i used my phone as i read in the guide so it's not my fault that my phone gave up.

Re: Can't turn on my Xperia Arc S

Nabeel — Tue, 08 May 2012 12:51:02 GMT

What you can try is-

Backup everything as it will erase all data on phone

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

Re: Can't turn on my Xperia Arc S

Tue, 08 May 2012 14:01:50 GMT

Thanks for the fast answer but if i connect my phone to the pc nothing happens.:S I get the system message: USB device not recognized

Re: Can't turn on my Xperia Arc S

Nabeel — Tue, 08 May 2012 14:03:47 GMT

You have to connect only when you are asked to/...... while holding back button...

Use SUS instead

Re: Can't turn on my Xperia Arc S

Tue, 08 May 2012 14:08:47 GMT

i connected when i was asked i pushed and holded the back button but nothing

Re: Can't turn on my Xperia Arc S

Nabeel — Tue, 08 May 2012 14:10:07 GMT

SUS is the last thing to try before visiting service center

Re: Can't turn on my Xperia Arc S

Tue, 08 May 2012 14:11:55 GMT

tried sus too but nothing...:( when i connect my phone to the charger the signal led aint light so i think something gone worst inside

Re: Can't turn on my Xperia Arc S

Tue, 08 May 2012 14:16:45 GMT

sorry for the tonns of questions and my bad english but should i visit a sony service center or i should take it back to the T-moblile. I bought my phone about half years ago but i dont know that will they repair it for free or not... im from hungary and the service here is sux... i paid a lot of money for this phone and i dont have more for the repair cost...:(

Re: Can't turn on my Xperia Arc S

Nabeel — Tue, 08 May 2012 14:23:18 GMT

Don't worry if its a defect with the mobile and its not your mistake then it would be repaired for free... but since you said something about water, i doubt they will repair it for free...

I think you must first contact T mobile to see what they say,, although repair would be performed at service center

http://www.sonymobile.com/gb/support/contact-us/

Re: Can't turn on my Xperia Arc S

Tue, 08 May 2012 14:40:04 GMT

yeah the water indicator in the battery and the phone is red but i didnt poured anything into my phone maybe appeared beacause the temperature but my friends phone was in his pocket and his arc s still works fine... Nevermind ill take it back to t-mobile . Thanks for ur answers have a nice day

Re: Can't turn on my Xperia Arc S

Nabeel — Tue, 08 May 2012 14:47:03 GMT

You too

Al the best

Re: Can't turn on my Xperia Arc S

Adil1341 — Sun, 04 Nov 2012 08:00:59 GMT

hey...I have the same prb.....but ma phone was not on water...I tried to updatema phone by UPdate servie center software...After downloading the firmwawre when it started to install it complitaed only 10 percent and goes off........then i tried again but this time ma phone is not recognized by ma pc when i plug in usb cable....and ma phone is not starting...i tried to flash but the usb port is not recognized by ma pc....when i tried to on ma phone only the red light beeps and no display on ma pahone.........plz someone help mee

Re: Can't turn on my Xperia Arc S

NicholasKs — Sat, 29 Jun 2013 15:51:05 GMT

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

During this step, due to the phone keeps restarting, the Phone just cannot connect to the PCC, thus PCC cannot perform software updates, what should i do? my phone is Xperia Arc S..............