topic Re: pc companion and update service are not working...help? in XPERIA archive

pc companion and update service are not working...help?

Sun, 27 May 2012 18:51:11 GMT

I have a sony xperia X10. I want to update my phone because I think it will run better, so I have downloaded the PC companion, and it will not work for me. It keeps running me in a circle. it will go from the part where you have to turn your phone off and plug it in to the computer, then it will go to the part where you have to mount it. After you mount it goes back to the part where you have to turn your phone off and connect it to the computer.

I found a link for the update service...http://www.sonymobile.com/gb/tools/update-service/ in other disscussion, so I downloaded that and tried it, but it is doing the same thing as the companion.

All I want to do is update my phone, but it won't let me Does anyone have anything else I could try? I would really appreciate the help.

Thank You, Christine

Re: pc companion and update service are not working...help?

Uliwooly — Sun, 27 May 2012 18:56:02 GMT

Use this instead

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software20Downloads/Update_Service_Setup-2.11.12.5.exe

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Re: pc companion and update service are not working...help?

Uliwooly — Sun, 27 May 2012 18:56:36 GMT

if you have 2.3.3 you might need to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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Re: pc companion and update service are not working...help?

Uliwooly — Sun, 27 May 2012 18:57:34 GMT

Make sure that you press and hold the back button BEFORE you connect the USB cable

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Re: pc companion and update service are not working...help?

Mon, 28 May 2012 20:19:17 GMT

I tied the update service that you posted above, that didn't work either. I did backup my phone, and I do not have 2.3.3. I think I have 1.6, or whatever came with the phone originally. I want to get 2.3.3. I have been holding the back buttom before I connect the usb cable but still nothing.

I think i have a lemon of a phone!

Re: pc companion and update service are not working...help?

Uliwooly — Mon, 28 May 2012 20:21:41 GMT

restart your PC -> press F8 -> safe mode -> turn off both firewall and antivirus -> run SUS -> repeat the process.

Can you elaborate what happen or do you get an error?

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Re: pc companion and update service are not working...help?

Sun, 03 Jun 2012 05:11:53 GMT

Hello, Sorry I took so long to respond back, as I was writing a reply describing what happens, I tried it again and this time it worked. I completely removed the update service and reinstalled it again and tried everything like before with the exception of turning off the firewall. Thank you for all your help. Maybe someday I can figure out how to update to 2.3.3 or 4.0

Thank again, Christine

Re: pc companion and update service are not working...help?

Uliwooly — Sun, 03 Jun 2012 05:17:28 GMT

I'm glad its working now

How to manually update 2011 Xperias to android 4.0.4 build number 4.1.B.0.431

http://talk.sonymobile.com/thread/38251

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Re: pc companion and update service are not working...help?

gwhispererz — Sun, 03 Jun 2012 05:22:46 GMT

christine2423 wrote:

I have a sony xperia X10.

Re: pc companion and update service are not working...help?

Uliwooly — Sun, 03 Jun 2012 05:28:31 GMT

my bad

Xperia X10 2.3.3 all kits

http://talk.sonyericsson.com/thread/28940

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Re: pc companion and update service are not working...help?

gwhispererz — Sun, 03 Jun 2012 05:31:25 GMT

Letting you the 'honour' of linking those flashing and rooting stuff.

Re: pc companion and update service are not working...help?

Uliwooly — Sun, 03 Jun 2012 15:23:38 GMT

Excellent

Re: pc companion and update service are not working...help?

Tue, 05 Jun 2012 04:19:33 GMT

I just want to thank everyone for their help and patience, I am new at all of this so Thank You!

Re: pc companion and update service are not working...help?

Uliwooly — Tue, 05 Jun 2012 04:20:57 GMT

Anytime