topic Re: Problem installing Media Go 2.1 in XPERIA archive

Problem installing Media Go 2.1

Sat, 05 May 2012 00:05:42 GMT

I have just installed (and also re-installed) PC Companion.

I want to transfer photographs from my phone to my PC so I have tried to install Media Go 2.1.

The window pops up, saying "Unpacking the Media Go Installer" - the progress bar at the bottom gets to the end, and then nothing happens.

I have seen that other people have posted with Media Go problems, but they seem to have error messages coming up, or issues relating to Playststion Store - mine doesn't even get that far, nNo error message, no further progress, nothing,

It also means that PC Companion hangs and I can do nothing else with it, and have to shut it down using Windows Task Manager.

I have uninstalled PC Companion and re-installed it, more than once, the most recent time I downloaded it from http://www.sonymobile.com/global-en/tools/pc-companion/

but I still have the same problem.

I am running a desktop PC with Windows Vista Home Premium, Service Pack 2. Everything is up to date as far as I am aware.

Does anyone have any ideas that might help?

Thanks in advance

Dave

Re: Problem installing Media Go 2.1

uliwooly-wooly — Sat, 05 May 2012 00:26:03 GMT

Media Go has to many bugs, the best thing to do is to just copy paste them or use windows live photo gallery or picasa, it'll be a lot smother and faster

Re: Problem installing Media Go 2.1

Nabeel — Sat, 05 May 2012 10:07:44 GMT

Boot PC in safe mode with networking on ( press F8 at startup > safe mode+ networking)

or turn off antivirus and firewall and even allow full access to PC companion

Re: Problem installing Media Go 2.1

Sun, 06 May 2012 08:11:05 GMT

I tried in Safe Mode - got past the "Unpacking Media Go Installer" to the next stage which was something to do with Playstation. I'm sorry but I forget the actual wording of that one, it was at that point that it said "Windows Installer has stopped working". Turning off the firewall gave exactly the same results - I have not yet tried turning off the AntiVirus, something I am a little reluctant to do...

Re: Problem installing Media Go 2.1

Nabeel — Sun, 06 May 2012 08:19:14 GMT

Really left with no other advice/suggestions

Wait for other users /moderators

davegooch wrote:

I have not yet tried turning off the AntiVirus, something I am a little reluctant to do...

( antivirus antivirus antivirus :smileysilly:)

Re: Problem installing Media Go 2.1

Sam — Mon, 07 May 2012 04:55:06 GMT

Have you attempted to download a new installation file of the application.

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Re: Problem installing Media Go 2.1

Mon, 07 May 2012 07:38:28 GMT

I've tried to run Media Go both from PC Companion, and also by downloading it separately, I've had the same problem both ways.

The computer is a few years old now, hence why it is running Vista, but I did recently do a complete format and reinstall of Windows.

Re: Problem installing Media Go 2.1

Sat, 02 Jun 2012 13:45:25 GMT

I have exactly the same problem and have tried all the suggested solutions with no success. If there is a successful solution I'd be grateful if someine could let me know.