topic Re: Xperia stop responding while updating in XPERIA archive

Xperia S stops responding while updating

Thu, 03 May 2012 08:39:36 GMT

Today I've found that Xperia S have system update. Phone told me that i need to connect it to PC in order to install update. So I connect it, it suggested me to install PC Companion, and I installed it. Right after installation PC Companion informed me about update and proposed to install it. Battery has been charged for 83%. And I started updating. It made reserve copy. Showed me screen with (Web PC Phone) picture. Downloaded something from web to PC, then uploaded something from PC to phone, and showed me new screen with instructions, which said:

1) Disconnect usb cabel from both Phone and PC. (And I disconnected)

2) Make sure that battery is charged (I already have done it).

3) Turn off your phone (I've found that my phone already was turned off, kind of weird I thought)

4) Connect usb to computer (I connected).

5) Connect it to phone while holding Volume down button (I've tried, but it phone didn't respond).

So I've tried it several times, and nothing happened. I've tried to turn it on - nothing. I've tried to connect it to charger - it didn't even turn his light on as usual. When I've tried to connect it to pc, it didn't see it, and PC Companion didn't. It seems completely dead.

Please answer me ASAP, what I need to do? I haven't another phone with micro SIM, and I'm pretty sure that I missing an important calls right now. I'm also very disappointed about this. I for sure could buy HTC X One, Galaxy Nexus or even IPhone but I choosed Xperia and It let my down so hard.

Re: Xperia stop responding while updating

uliwooly-wooly — Thu, 03 May 2012 08:41:27 GMT

try

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia stop responding while updating

Thu, 03 May 2012 09:04:43 GMT

Thank you for trying to help me. Unfortunately it didn't work. It also tells me to connect usb to phone while holding volume down button, and when I do it nothing really happening.

Re: Xperia stop responding while updating

uliwooly-wooly — Thu, 03 May 2012 09:06:57 GMT

press and hold the volume down button before you connect the USB cable, also turn off your firewall and/or antivirus

if that doesn't work -> restart your PC -> press F8 -> safe mode -> run SUS/PCC and try again

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia stop responding while updating

Thu, 03 May 2012 09:49:12 GMT

Off course I press volume down button before connect the USB cable.

I don't have any firewall or Antivirus. My os is windows 7. Windows Firewall service is turned off.

Just in case I've tried safemode it didn't work either.

Intresting, when I login sonymobile website (after restart), it requests username/password. I was sure that username is my forum's Nickname, but it was email. I've spend additional 15 minutes trying to understand why it didn't let me in.

Re: Xperia S stops responding while updating

Thu, 03 May 2012 10:01:56 GMT

Update: It was very close in symptoms to http://talk.sonymobile.com/thread/35465 issue. Except, uliwooly get this problem during regular work.

Also I found that some users have this problem and solve it by extracting the battery, but I haven't asterisk screw driver...

Oh Sony.. why did you do this..

Re: Xperia S stops responding while updating

Thu, 03 May 2012 14:36:35 GMT

I've solved this problem. Everything I was need to do is to press turn on button (and hold it), while holding both volume up and down.

Re: Xperia S stops responding while updating

uliwooly-wooly — Thu, 03 May 2012 20:29:19 GMT

I don't think you had to press all those buttons, what I'm thinking is that maybe you weren't pressing strong enough the Volume Down But I'm glad it's working now

Re: Xperia S stops responding while updating

Thu, 03 May 2012 21:47:33 GMT

I understand, it sounds weird, but it's true. I definitly pressed Volume Down strong enough, and even tried to hold it for a few minutes - nothing. I've tried turn on button and it doesn't work. What I need is force reset my phone. But in this model I haven't direct access to battery. So I brought my phone to the saler, and he showed me this combination.

Re: Xperia S stops responding while updating

uliwooly-wooly — Thu, 03 May 2012 21:58:45 GMT

Re: Xperia S stops responding while updating

Sun, 03 Jun 2012 20:22:01 GMT

hello, i have the same problem but even after pushing down the power button along with the two volume keys my phone is still not restarting. It displays a sign with a phone beside it. Can someone help me?

Re: Xperia S stops responding while updating

Uliwooly — Sun, 03 Jun 2012 20:26:40 GMT

check your thread

Re: Xperia S stops responding while updating

3eb — Sun, 03 Jun 2012 22:40:06 GMT

This happened to my Xperia S when I disconnected it from the computer earlier today.

Press and hold both the volume up key and the power key for five seconds. After the phone vibrates once, release the keys. The phone restarts automatically.

Hope this helps.