topic problems with android 4 - update in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/problems-with-android-4-update/m-p/2904787#M127971 <HTML><HEAD></HEAD><BODY><P>Hi my sony xperia Ray phone's SI is listed in the set of eligible SIs since 24th April,when i try to upadate the phone via pc companion or SUS, i see that the update is available.</P><P></P><P>but when preparing the phone for update i receive an installion error "unable to install or start phone software update components" &amp; suggests to contact here.</P><P></P><P>can some one help?</P><P></P><P>regards</P><P>Ilango</P></BODY></HTML> Fri, 25 May 2012 02:23:28 GMT 2012-05-25T02:23:28Z problems with android 4 - update https://community.sony.com.mk/t5/xperia-archive/problems-with-android-4-update/m-p/2904787#M127971 <HTML><HEAD></HEAD><BODY><P>Hi my sony xperia Ray phone's SI is listed in the set of eligible SIs since 24th April,when i try to upadate the phone via pc companion or SUS, i see that the update is available.</P><P></P><P>but when preparing the phone for update i receive an installion error "unable to install or start phone software update components" &amp; suggests to contact here.</P><P></P><P>can some one help?</P><P></P><P>regards</P><P>Ilango</P></BODY></HTML> Fri, 25 May 2012 02:23:28 GMT https://community.sony.com.mk/t5/xperia-archive/problems-with-android-4-update/m-p/2904787#M127971 2012-05-25T02:23:28Z Re: problems with android 4 - update https://community.sony.com.mk/t5/xperia-archive/problems-with-android-4-update/m-p/2904788#M127972 <HTML><HEAD></HEAD><BODY><P>You find problem with Update service as well ?</P><P></P><P>then you should try with other PC</P><P>Boot PC in safe&nbsp; mode with networking on, ( F8 at startup and select safe mode+ networking)</P><P>Turn off firewall and antivirus, allow full access to pc companion in firewall's list of exception</P><P><A __default_attr="34042" __jive_macro_name="thread" _modifiedtitle="PC Companion 2.10.027 doesn't install" class="jive_macro jive_macro_thread default_title" href="https://community.sony.com.mk/" title="PC Companion 2.10.027 doesn't install" rel="nofollow noopener noreferrer"></A></P><P></P><P>Update your java</P><P><SPAN style="font-size: 11.0pt; font-family: 'Calibri','sans-serif';"><A href="http://www.java.com/winoffline_installer" rel="nofollow noopener noreferrer"><SPAN style="font-family: 'Helvetica','sans-serif'; color: #686868; background: white;">http://www.java.com/winoffline_installer</SPAN></A></SPAN></P></BODY></HTML> Fri, 25 May 2012 10:36:27 GMT https://community.sony.com.mk/t5/xperia-archive/problems-with-android-4-update/m-p/2904788#M127972 Nabeel 2012-05-25T10:36:27Z