topic Touch Problem: HELP PLEASE!!!! in XPERIA archive

Touch Problem: HELP PLEASE!!!!

Rupakwahid — Thu, 24 May 2012 11:05:55 GMT

I've bought a new xperia mini pro(sk17i) 5 days ago. since the 2nd day, i'm encountering an unbearable problem with the touch. when i listen to music for about 10 mins most of the screen doesn't work. same problem rises sometimes when i go to unlock the phone drawing patterns. when i keep the phone idle for some moments to cool down evrything goes ok. BUT the same matter happens frequently. what should i do in this regard? plz help me.it's urgent.

Message was edited by: Rupakwahid

Re: Touch Problem: HELP PLEASE!!!!

Nabeel — Thu, 24 May 2012 18:17:45 GMT

Does your mobile heats up a lot ?

Try a sfotware repair and see if that helps.

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: Touch Problem: HELP PLEASE!!!!

Rupakwahid — Sat, 26 May 2012 17:08:41 GMT

my phone's build number is 4.0.2.a.0.58 and when I connect it to my pc companion it suggesets that new version(62) is available. should I update? what are the steps? will it remove my personal data as well as the android system?

Re: Touch Problem: HELP PLEASE!!!!

Uliwooly — Sun, 27 May 2012 10:30:06 GMT

just run SUS and update your phone, don't forget to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers