topic Re: phone software installation failure in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902793#M126343 <HTML><HEAD></HEAD><BODY><P>its still not working</P></BODY></HTML> Tue, 05 Jun 2012 08:39:57 GMT 2012-06-05T08:39:57Z phone software installation failure https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902791#M126341 <HTML><HEAD></HEAD><BODY><P>my phone failed to start phone software update what could the problem be?</P></BODY></HTML> Tue, 05 Jun 2012 06:24:00 GMT https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902791#M126341 2012-06-05T06:24:00Z Re: phone software installation failure https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902792#M126342 <HTML><HEAD></HEAD><BODY><P>use this instead</P><P></P><P>Update Service (SUS)</P><P></P><P><A class="jive-link-external-small" href="http://www.sonymobile.com/gb/tools/update-service/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/gb/tools/update-service/</A></P><P></P><P><A class="jive-link-external-small" href="http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe" rel="nofollow noopener noreferrer">http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe</A></P></BODY></HTML> Tue, 05 Jun 2012 06:33:35 GMT https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902792#M126342 Uliwooly 2012-06-05T06:33:35Z Re: phone software installation failure https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902793#M126343 <HTML><HEAD></HEAD><BODY><P>its still not working</P></BODY></HTML> Tue, 05 Jun 2012 08:39:57 GMT https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902793#M126343 2012-06-05T08:39:57Z Re: phone software installation failure https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902794#M126344 <HTML><HEAD></HEAD><BODY><P>What's the error ?</P><P><EM><STRONG>Unable to start phone software update components </STRONG></EM>?</P><P>Then most likely a problem with the pc</P><P>Turn off firewall and antivirus, all full access to pc companion and SUS in the firewall's list of exception</P><P>Or boot pc in safe mode with networking on ( F8 at startup and select safe mode+ networking )</P><P></P><P><SPAN style="font-size: 11.0pt; font-family: 'Calibri','sans-serif';"><A href="http://www.java.com/winoffline_installer" rel="nofollow noopener noreferrer"><SPAN style="font-family: 'Helvetica','sans-serif'; color: #686868; background: white;">http://www.java.com/winoffline_installer</SPAN></A></SPAN> install Java</P></BODY></HTML> Tue, 05 Jun 2012 09:55:12 GMT https://community.sony.com.mk/t5/xperia-archive/phone-software-installation-failure/m-p/2902794#M126344 Nabeel 2012-06-05T09:55:12Z