topic Setup Email in XPERIA archive

Setup Email

TrevorJansen — Mon, 21 May 2012 20:52:54 GMT

Hi I'm trying to setup a new mal account, and connect it to Exchange

In the first screen I place my email adress (first.last@mine.com) and password

After that it asked to fix the settings for Exchange

domain/username > mine\first.last

password > *******

server > mail.mine.com

use of SSL

I accept everything, but it's not working . . it's continues saying Waiting for synchronisation

Please help . . cause i need this one (with out installing an special app)

android 4.0.3

kernel 2.6.32.9-perf

build 4.1.A.0.562

Trevor

Re: Setup Email

TrevorJansen — Tue, 22 May 2012 07:07:04 GMT

hej hej . . .

nobody using the E-mail option in combination with Exchange ??

Re: Setup Email

Markus1 — Tue, 22 May 2012 09:29:39 GMT

Did you have this issue before updating to ICS? Do you know?

Can you please try with a different app just so we know if this works or not? Try with Road Sync or Moxier for example and then let me know.

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Re: Setup Email

TrevorJansen — Tue, 22 May 2012 09:43:30 GMT

It was also not working before the update . . .

I try this account on another Sony Ericsson (my old X10) and after finishing the setup everything works PERFECT . . . ! !

I used the exact settings. . . .

The phone support tells me to use Companion . . 😞 or buy another app . . . 😞 😞

Re: Setup Email

TrevorJansen — Tue, 22 May 2012 09:49:01 GMT

Just download and installed RoadSync . . .

click click and it works . . . but not the default Email client . . !

Trevor

Re: Setup Email

Markus1 — Tue, 22 May 2012 09:55:22 GMT

OK, so the account works on a different phone and it works with Road Sync - which probably leaves us with the built-in EAS client having the problem.

The correct way of setting up EAS is at Settings > Accounts & sync > New account > Exchange Active Sync. If you're doing it this way I suggest you follow the phone supports' suggestion and run PC Companion to do a software repair. This will swipe the phone clean (not SD card or SIM card though) and reinstall the software from scratch. Make sure to backup stuff you wish to keep before doing this.

Try to setup the EAS account before you restore any backups though.

PC Companion,

http://www.sonymobile.com/global-en/tools/pc-companion/

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Re: Setup Email

TrevorJansen — Tue, 22 May 2012 10:08:06 GMT

Okay I do a software repair, but whats the best way to save my apps or settings . . . ?

Trevor

Re: Setup Email

Markus1 — Tue, 22 May 2012 11:03:36 GMT

Your apps will have to be reinstalled and you will find them in Play Store > My apps afterwards. For other stuff I suggest you have a look at My Backup. It's a 3rd party app in Play Store.

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Re: Setup Email

TrevorJansen — Tue, 22 May 2012 11:10:41 GMT

Done a repair from the Ray . . .

put settings back, before any other setting . . . . and not working . . .

after setup, it asked for accept Externa Security - I accept - from that point its back to settings . . .

When i try to open the Email, it keeps spinning around and Waiting on Synchronisation (in dutch then :smileyhappy:). . .

so . . still no luck

Re: Setup Email

Markus1 — Tue, 22 May 2012 11:21:25 GMT

Sorry to hear it's still not working.

The next step in terms of trouble-shooting would be to try with a complete different EAS account.

If that still ends up like this (that is not working) or if you do not have the option to try you will have to contact a service center to have the phone handed in for examination and repair.

Call the regional Sony Mobile support office for more help with the service part:

http://www.sonymobile.com/global-en/support/contact-us/

Let me know how it plays out and if there's something else I can do to help.

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Re: Setup Email

TrevorJansen — Tue, 22 May 2012 11:32:33 GMT

just delete everything and tried with another account . . . you guess . . . no luck . . .

still complaying . . . "Wachten op Synchronisatie" - Waiting for sync

ehum regional SE support office . . ?? they tell me all kind of other things that has nothing to do with this . . ( like us PC companion or buy another app ) so I'm curious if they will say, send the mobile and we check here . . .

Re: Setup Email

Markus1 — Tue, 22 May 2012 11:40:22 GMT

Sorry. I might have been a bit unclear.

You need to tell them you want their help with getting in touch with a service center. They can help with this.

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Re: Setup Email

qin111 — Tue, 22 May 2012 23:59:29 GMT

You may forget about SE ICS 4.0.3 stock Email, if you want to setup corporate/Exchange account. It simply does not work.

If you want to try debug, you can use the method mentioned in the following blog:

http://blog.nugrahais.me/2012/03/exchange-online-on-android-ics-403.html

It will create a log file on your SD card and you can read the file on you PC.

If you want to use a free app from Google Play, you can try ExMail, it works for me, but I had problem with calendar synchronize.

ICS 4.0.4 comes with a working stock Email. I have replaced ICS 4.0.3 stock Email (Semcemail.apk & Exchange.apk in /system/app) with the one from 4.0.4. It works properly under my official ICS 4.0.3. However, it is not an official solution, you need root your phone to replace the stock apps.

Re: Setup Email

TrevorJansen — Wed, 23 May 2012 11:06:18 GMT

thanks for all the responce . . .

Just installed the app Exmail, and this is working . . but not when you select push-mail, then the app crashed over and over

Installed the app again and now with manual email update, this works . . . but waiting for the 4.0.4 🙂

Any idea when 4.0.4 will be rolled out on the SE Ray . . .???

Re: Setup Email

qin111 — Thu, 24 May 2012 00:28:49 GMT

Knowing that it took about 5 months for Sony to roll out ICS 4.0.3, although ICS 4.0.4 is a minor bug fix release, it may take 3 months -- not before the end of June, I guess.

Although ICS 4.0.3 is buggy, apparently, Sony will continue to roll out 4.0.3 to the rest of Xperia 2011 devices instead of roll out ICS 4.0.4 directly.

Anyway, I fixed the bugs by replacing Email.apk, Exchange.apk and Calendar Widget with 4.0.4 ones, so, I don't mind to wait a bit longer.