topic Why Sony is not releasing new updates for Arc in XPERIA archive

Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 17:39:55 GMT

From past two days there is not even a single SI No. Updated and even you people are not interested in telling when you are going to release updates for xyz country .

Hope you guyzz reply soon

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 17:46:50 GMT

there are so many threads like this

If you find your SI in the released software table the software for your device is released and available in PC Companion and Bridge for Mac where you can update your Xperia™ Smartphone.

We will continue to add items in the list as soon as they are released.

We will however not be able to answer on questions like: "When will SI number XXXX-XXXX be added to this list?" or "when will country X get the update?"

Don't forget to mark the Correct Answers & Helpful Answers

Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:01:05 GMT

Hey bto juzz stop copy paste thing if Sony don't want to tell when it they are going to put update it's fine but what's wrong with you guys coz from past two days u r not able to update even a single SI update at atleast put those one who already un locked.

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:03:52 GMT

then stop opening threads on subjects that have been answered and/or that the answered it's available.

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:07:41 GMT

Bro I am owner of a Sony product which.mean I have full right to ask my question and instead of giving me an answere your are yelling on me and saying stop opening new thread

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:13:13 GMT

I don't know if it's a language barrier issue but no one is yelling at you.

contact Sony Customer Service

Ask as many questions as you please

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:31:12 GMT

You know, given the state of the previous update, most of the Sony users actually expected to get improvements over the bad condition from 4.0.3 in 4.0.4. Sony did announce a non-tested update to be released and now it is completely normal for the users to ask those questions. What Sony should have done is to prepare all the SI numbers for all the 2011 devices and then to announce the update. This way nobody would have to wait and everybody is happy.

I can only guess why Sony did not release the update that way, but my best guess is, that you did not want to have your servers overloaded, so you decided to release the SIs in batches so the load of the servers is less than it would be otherwise. In the meantime there are many reports of problems with the new version, causing more delays due to attempts to fix the issues before releasing more SIs.

So basically instead of admitting a mistake, Sony is playing it cool hopping that this will be forgotten. Well I have news for you - customers rarely forgot such massive failures as updates to ICS 4.0.3 and 4.0.4.

By the way, asking the users to "Don't forget to mark the Correct Answers & Helpful Answers" is kind of arrogant, when you do not provide a correct or helpfull answer.

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:34:55 GMT

were you around when Sony released 2.1 to the Xperia X10 (2010 Xperias)?

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:36:13 GMT

Hey bro thanks for your support atleast you have guts to stand and ask them why.

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:39:26 GMT

to each it's own, if you think that's arrogant that's your opinion, if you think the opposite that's your opinion, isn't it great to have freedom of speech ? as long as we respect each other and we keep this thread constructive and friendly it's all good.

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:39:56 GMT

No, but as I said in a prevous post I work in the same industry and I know that what Sony did with this update is at least stuppid if nothing else. It is against everything that is described as "best practice" in every service or product providers guide, which in this case is Sony.

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:41:35 GMT

You said that to Nabeel, and neither him nor I work for Sony, so we don't work in the same industry :smileysilly:, it's better not to judge a book by it's cover.

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:45:05 GMT

Well that is even worse. So all of the people here are trying to get answers from people, that are not representatives of the company, that is maintaining the devices we have. Can you then give us some contact point to which we can address our questions?

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:46:42 GMT

as you can see above, I gave you the link so you can contact them and give them a piece of your mind

but here it is again, perhaps it's better to read the whole thread

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:46:52 GMT

When sony is going to release its android 4.0 update for Xperia Arc in middle region especially in kuwait

Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:47:52 GMT

Bro if you guys don't work for Sony then why you guys are replying on their behalf. Let them reply

Re: Why Sony is not releasing new updates for Arc

Uliwooly — Sun, 03 Jun 2012 18:49:28 GMT

again they are not going to reply, if you check other threads like this they didn't and when they did, they gave the same answer that you can see on the SI threads.

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Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 18:58:39 GMT

I don't think so any body is going to give us any exact detailsso according to me we are wasting our precious Time

Re: Why Sony is not releasing new updates for Arc

Sun, 03 Jun 2012 19:06:16 GMT

Whatever answer you can get here is only best guess. As you can see form the thread there is not a single Sony representative arround. So what you can do is wait. I personally do not recommend updating manually because it is questionable if you are going to void your warranty or not. My guess is - you will void it.

Or you can try asking your questions to the Sonny support, which is better idea. However be very carefull to select your country, because otherwise you will be told that the support service is not answering for your country. Already happened to me once.

Re: Why Sony is not releasing new updates for Arc

Mon, 04 Jun 2012 17:11:12 GMT

I am working in kuwait, and i have 3 sony phones, xperia arc, xperia ray & xperia active.

none of above got android 4 update. sony is disappointing its users.

SONY ERICSSON is 100 times better than sony, as i got 2 times updates for my xperia arc & ray with in a short period.

Hope i shall get android 4 update with in a week,

other wise it's better to shift to either HTC or SAMSUNG as they are giving quick updates.

Eagerly waiting for updates.

SONY don't disappoint your users.

Best of Luck