topic Xperia S problems connecting to PC in XPERIA archive

Xperia S problems connecting to PC

ikky24786 — Fri, 27 Apr 2012 22:40:05 GMT

I have recently upgraded to a Xperia S and i am regretting the upgrade i carnt connect my phone to my windows xp laptop. I see a lot of people have had this problem but the advice they get is try a different port or restart the phone and pc but this is something simple people try before contacting you.

When i connect my xperia s to my laptop the phone noes its connected to the pc but nothing happens on the laptop or on the sony software. I no the usb is connect because the phone is charging. When i do a manually search it makes me wait for 10 min and then tells me to restart my phone and try again. i have tired the phone in a windows 7 pc aswell and the same thing happens. I am really stuck and it is really annoying that theres no other way to put large files on my device :-@ . Any help is appreciated Thank you

Re: wtf sony! Xperia S problems connecting to PC

Johan — Wed, 02 May 2012 05:56:31 GMT

Check if clearing data for the Mtpapp could make any difference.

Menu > Settings > Applications > Manage applications > All > Mtpapp.

If not I think that you would have to try repairing the phone software via PC Companion.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: wtf sony! Xperia S problems connecting to PC

Wed, 02 May 2012 07:58:27 GMT

I am having the same issue. I can't seem to connect. Especially after updating the Sony PC Companion to the latest version. Before I updated to v2.10.053, i was able to connect and transfer files & backup the device. Now after updating, the PC Companion is not detecting my device. Keep asking me to reboot my phone and try again. I've already tried rebooting my phone and my PC too. Still the same. I know there's nothing wrong with the USB drive bcos my phone is getting charged when I connect it to the USB port. I've also checked the connection settings and it is by default set to MTP. Anyway, on this phone, that's the only option available. No other options to select. Right now, I'm trying to uninstall and reinstall the Sony PC Companion. Not sure if it's gonna help but just trying my luck. What do you I do next if this doesn't work?

Re: wtf sony! Xperia S problems connecting to PC

ikky24786 — Wed, 02 May 2012 19:34:47 GMT

Hi Johan i have tried the clearing data it is helpful as the phone now comes up on my pc up when i go to my computer > xperia s > then it is blank. but this is only after the first time i clean the Mtpapp data. If i try it again it keeps me waiting saying Phone preparation "please wait for your phone to connect to your computer. This can take several minutes, especially if you have a lot of content on your phone." Then nothing happens even after 30 minutes. Any advice on what to do next Johan?

Re: Xperia S problems connecting to PC

Thu, 03 May 2012 01:36:21 GMT

Hi! I am also having the same problems!! Tried the soulution and have the same results as ikky24786..

Re: Xperia S problems connecting to PC

Thu, 03 May 2012 10:09:02 GMT

I'm having the same problem guess this is not a phone issue more a sony companion issue

well i hope thats the case

if other people are having problems then i will leave it for a while and check

Re: Xperia S problems connecting to PC

Sun, 06 May 2012 16:49:11 GMT

My sony xperia S is getting too much heat from the screen if i use it for 20minutes

can any1 help me regarding this issue

Re: wtf sony! Xperia S problems connecting to PC

Johan — Mon, 07 May 2012 14:32:56 GMT

Did you try using another USB cable?

Do you have a lot of files or large files stored on the phone? I don't know if it could have anything to do with that but you could try to clear the internal storage then connect the phone again. Maybe it's something stored on the internal storage that causes this problem.

Re: wtf sony! Xperia S problems connecting to PC

2close4comfort — Mon, 07 May 2012 18:04:37 GMT

I have the same problem. Cleaning the data was helpful, but now I can't see any of the files on the phone in the windows explorer. If I go to my computer > xperia s > there's only an empty window. If I select the Xperia S and choose properties on the computer it doesn't give me any information on storage space or anything...

Any help is appreciated, thank you!

Re: Xperia S problems connecting to PC

Tue, 08 May 2012 08:39:01 GMT

same problem with 2close4comfort, already sick with looking for a resolution, its totally ridiculous sony cant manage this simple but important problem well.

please could someone from sony just explain to me how should I use media go without phone being regonized?

How should I back up everything without using PCC?

can't believe I have spent so much time to find a resolution( I believe I am not the only one ), now this problem still remain unsolved.

Re: wtf sony! Xperia S problems connecting to PC

Wed, 09 May 2012 13:59:20 GMT

I am having the same problems as Ikky24786 and several others. Before you ask I have tried; using a different usb socket; different operating system; removing all previously installed files from the phone; clearing MTP ( as others state - blank box, no access); uninstalling/reinstalling pc companion; trying to roll back to an earlier version (as you know companion updates itself before it allows you to do anything after which no phone detected); no connection through companion wifi either. Haven't tried a manufacturers reset yet but seeing as I can't backup my contacts and paid apps to my computer I am loathe to do this just yet.

Anything more helpful than advice already given would be a bonus.

Re: Xperia S problems connecting to PC

Mon, 14 May 2012 12:47:45 GMT

I also have this problem where the MTP driver will not install have tried all the steps sony have suggested, this is really anoying!!!!!

Re: Xperia S problems connecting to PC

Mon, 14 May 2012 14:29:09 GMT

sony team:

When will you resolve this issue. this is not a small problem..

you should respond at your earliest to resolve this problem....

Re: Xperia S problems connecting to PC

Johan — Tue, 15 May 2012 06:22:10 GMT

I have a suggestion that hopefully could help you guys. I made a step by step guide below. Let me know if you still can't get connection after trying this.

Before beginning make sure that you have the latest versions of your Windows updates and Windows Media Player.

1. Begin by turning off USB debugging if it's enabled.

Menu > Settings > Applications > Development > USB debugging

2. Clear data for the MTPapp in the phone.

Menu > Settings > Applications > Manage applications > All > Mtpapp

3. Connect your phone via USB and go to the Device manager on your computer. Check if you can locate your phone or any Unknown/New device that could be your phone or if you perhaps see the phone as an device. Right click it and select to uninstall.

4. Still in Device manager open the list for USB controllers (Universal Serial Bus Controllers) and right click each one of these controllers and select to uninstall.

5. Go to the control panel and Add/ remove programs. Select Add/ remove Windows components. Check Windows Media Player and next. Finish this guide.

When all of this is done reboot your computer and before connecting your phone again repeat step 2.

You should of course not have to do this every time you connect your phone to your computer but hopefully this could remove any error causing your phone not to connect properly.

Let me know if this works or not.

Re: Xperia S problems connecting to PC

Tue, 15 May 2012 10:33:51 GMT

I managed to fix the issue. I did a clean uninstall of the Sony PC companion, including uninstalling all Sony components & removing any registry keys related to PC Companion. Then I reboot PC & installed Sony PC Companion again. Then reboot my PC again, plugged in the phone. It detected my phone & I can update/backup my phone now. Pls remember to do system restore point before doing any uninstall or registry changes.

Re: Xperia S problems connecting to PC

Tue, 15 May 2012 18:57:20 GMT

Dear:

This is not working.

Now only PC companion showing that mobile is connected but I can not access mobile data.

Every time on restarting my mobile, I receive force close message of MTPAPP task.

I think this is software problem. Not settings issue.

Please talk to your engineers and fix this problem.

BTW thanks for your help.

Re: Xperia S problems connecting to PC

Thu, 17 May 2012 11:46:16 GMT

is there any helpful update for this problem??????????????????????

Re: Xperia S problems connecting to PC

lineup — Fri, 18 May 2012 07:23:57 GMT

Hi Johan,

Do you have a version of this solution for the Mac? I have the same problem as the PC users.

Thanks.

Re: Xperia S problems connecting to PC

Sat, 19 May 2012 05:37:19 GMT

i think its more of a compatibility issue with the pc's OS or particular versions of that OS with the phone's current build. i have the same problem(my laptop can only detect the phone as a camera, windows xp). pc companion can't detect it either. interestingly my friends pc(win 7) detects it both as a drive and through pc companion. nothing seems to be wrong with the device. need help. anyone with a proper solution?

Re: Xperia S problems connecting to PC

Sat, 19 May 2012 16:23:02 GMT

Mine works after following the step by step guide but wont let me access files on the internal storage

otherwise all works fine