Is it usefull to send phone back to Sony?

Antoon55 — Sat, 02 Jun 2012 11:25:39 GMT

The IS (or is it SI?) number of my Xperia ray didn't appear on the ICS upgrade list so I'm still with Android 2.

I contacted the Sony chatservicedesk and they couldn't find that number in their database.

I got a code to find the number inside the phone. This was a different number but also not in their database.

The lady who helped my said I should ask the shop where I bought the phone to send it back to Sony to find out why I didn't get the upgrade.

I am hesitating to do so because my phone will be gone for some time and I doubt if this is realy necessary.

I can't imagine the problem is in the phone...

Any ideas what is the matter with the unknown IS number and how I can get the upgrade to ICS without sending it back to Sony?

Thanks,

Antoon

Re: Is it usefull to send phone back to Sony?

Johan — Mon, 04 Jun 2012 09:56:29 GMT

Post a picture of the label (block the IMEI number) and I can check it for you.

Also if you still have the box for the phone, check what SI number it has.