topic active dead and unresponsive in XPERIA archive

active dead and unresponsive

Fri, 18 May 2012 12:50:22 GMT

I received my phone 5 days ago and it was working no problem until yesterday when i was turning off wifi as didn't need it and screen went white and phone turned off and now won't turn back on, the light for charging doesn't even come on. Is the phone dead ??

Re: active dead and unresponsive

Nabeel — Fri, 18 May 2012 12:54:43 GMT

Leave it to charge for sometime and see how it goes

If that doesn't helps then use the following method

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: active dead and unresponsive

Tue, 22 May 2012 16:21:03 GMT

I have similar problem! It wen't blank on me once. I removed the battery and turned it on again and it worked. But when it went to screen save mode, that's it, it just went blank and I couldn't do anything to it.

I have tried charging it, but even the charging LED was not lit! I left it charged or presumed charged overnight but nothing happens.

Can one actually backup anyting if the Xperia Active unit won't even turned on? I'd really like to know how this can be done! Please do share!

Re: active dead and unresponsive

Uliwooly — Tue, 22 May 2012 16:27:03 GMT

what happen when you connect the phone to

1) wall charger

2) computer

???

Re: active dead and unresponsive

Tue, 22 May 2012 16:42:52 GMT

After being supposedly "dead" for a week, I just tried to charge it. The charging LED is lit RED. I dare not try to turn it on. Last week the charging LED was lit and when I pressed the POWER button, I just got a vibration and then the LED went dead and my Xperia Active remained dead.

So this time I will let it charge and see if the LED will turn GREEN. After that I will try your suggestion.

I haven't tried to connect it to my computer. I know it is OFF as the last time I tried anything with it, I reseated the battery.

Re: active dead and unresponsive

Uliwooly — Tue, 22 May 2012 16:47:36 GMT

yeah just let it charge and then use SUS (link above)

Re: active dead and unresponsive

karl6077 — Thu, 01 Nov 2012 09:39:51 GMT

mine wont start...when i pushthe lock button the LED indictor blink 3 times.and that all...what the problem...had charge my phone till the indicator turn green, remoooving the batery,sim n memory card...still the same proble...pliz help me..

Re: active dead and unresponsive

mohebbullah — Mon, 12 Nov 2012 04:24:08 GMT

i have xperia active it works well for 7months now but suddenly the screen went blank.i tried to remove the batry & place it again but the same.it's charging led is fine & working but the screen doesnot come.when i pres the power button it just have vibrate nothing more.pl's help me!!!!!!!!!

Re: active dead and unresponsive

Vejesh — Wed, 21 Nov 2012 02:56:21 GMT

Same issue here. I updated my phone to ICS f/w 4.1.b.0.587 about a month ago and was happy with the update ( 4.1.b.0.431 was a disaster ). The phone was working well with no signs of any imminent faults. But something was definitely wrong when I tried updating my phone to ICS (4.1.b.0.587). The update failed several times by hanging in the middle of the update process and then showing the update failed message. I had to try about 20 times before the phone was actually up and running. I tried using the Sony PC companion the first few times when I tried updating but when it was not able to do my job I switched to Sony Update Service to update my phone to ICS. Again the process was failing in sequence at different progress levels(random) during the update process. But it got updated to ICS in the end (thank God).

Now coming back to the issue, yesterday night I put an alarm on my phone and enabled the flight mode (offline mode) and went to sleep like usual. But in the morning I woke up to the alarm but to my surprise the screen was off while the alarm was ringing. I tried switching the screen on by pressing the lock/unlock/power button but the screen refused to turn on. To switch off the alarm and to get the phone to restart I was forced to remove the battery. Then the real issue began, the phone stopped turning on for some reason. I long pressed the power button the usual way I used to turn on my phone and got a short vibration feedback. Then nothing. The screen didn't turn on, the softkey backlight didn't light up. Nothing happened beyond that. I tried taking out the battery and waiting for some time and even took out my sim and memory card before putting back the battery and tried restarting. I had no luck in getting the device to turn on. I tried plugging it to a wall charger and the charging indicator lit up orange. I waited like 10 mins and tried to turn the device back on but it failed. I treid plugging it to my pc and got into the flashing mode (by pressing the volume down key while connecting it to my pc) and performed an update to the same software via SUS without any issues. Still the problem persisted. I tried updating again and after the update the phone still is in the dead state. Its not connecting to PC in the mass storage mode or in the MTP mode. It can't even get recognized by the Sony PC companion (PC companion shows connection error to my phone and asks me to reconnect it after restarting). I tried removing the battery once again and put it back on and tried swtiching on the usual way until got the power on vibration. I waited some time but the screen remained turned off and so did the soft key backlight. After 5 mins I tried calling to my phone and see if its on (although the screen appears off) but I got the network message telling that the PHONE WAS SWITCHED OFF.

I didn't root or unlock my phone in the past. I am under warranty. Does anyone know any solution to turn on my phone ? If its a hardware issue (which I think is the case) will I get a replacement (its about 3 months old now) ? I sure hope Sony fails to repair it and instead make my case DOA since I got my first active replaced with this one and I don't want to try my luck any further with another active. Very disappointed in Sony Ericcson. I was happy but now its the second time. I had to travel amost 300Kms in the past to get my previous phone replaced and I guess its happening again.

Re: active dead and unresponsive

harishadvent — Sun, 28 Apr 2013 07:52:15 GMT

Same problem as mentioned by "e.sutanto70" and "Vejesh"

Have upgrading firmware, although it shos firmware upgraded successfully, but then as I start the phone by pressing the pwoer on button, I jsut get a slight vibration and nothing else.

Also if the phone is on charging, then after pressing the power ON button the LED which was earleir red because of charging also goes off.

Did you guys found any solution for same?

What the Sony Service center here is suggesting me to get the Screen and display replaced, but its a bit costly here, around 140USD, however I am able to get one out in Spare market at one third that price. However I am not sure that this is the issue.

People who have resolved this issue, are rquested to share there inputs.

Re: active dead and unresponsive

pod — Sun, 27 Oct 2013 05:50:29 GMT

My Xperia also died on me. I wated to make a call but screen went black with a slight illumination in bottom right corner.

I couldnt restart it without taking out the battery. I was trying to wake it up by removing the battery at least 20 times.

When I pressed on button there was vibro as usually when phone starts but nothing happened.

I found this support forums and installed Sony PC companion. Phone was recognised by programm but I couldn't do anything. I've tryed to do "repair my phone/tablet" Green led was lit but phone didn't start after program completed the task of updating software. My sim card was already in an old Nokia and I've already looked up prices for Xperira ZR and Z1.

Buying new phone just after registration of my car would be a big smash on my budget ATM.

Ive tryed USB PCC repair like 3 - 4 times more and NOTHING happened.

I've even throw it on the floor couple of times and agressively twisted the body...

Yesterday I've tryed repair again and WOW I could finally see Sony logo at the start... boot took liike 2-3 minutes.

Then phone booted in Android 4.0.1 and I was really happy I don't need to buy new.

All I can say, don't give up, keep on trying with PCC repair, It took me like 4 times without resauts and then it came back to life.