topic Re: Blank Screen in XPERIA archive

Blank Screen

Sun, 25 Mar 2012 23:38:22 GMT

HI there!

I have an SE Xperia Arc S and it only shows a blank screen when booting up.

It has been working for a few months. I've updated via PC Companion and it still only shows the blank screen when I try to turn it on.

Memory card is accessible and PCC recognizes the phone LT18.

It doesn't vibrate when I turn it on but you know that it is because of the glow of the blank screen.

Hardware issue?

Re: Blank Screen

santam1 — Mon, 26 Mar 2012 06:57:58 GMT

Hi,

nope i don't think it's a hardware issue rather than a software....ok..mm...

perhaps i think update service would do the job.....

here's the link download it on your'e pc intall it and run it..and go through the on screen direction...

http://www.sonymobile.com/global-en/tools/update-service/

connect your'e phone with pc through pc companion

then go to SUPPORT ZONE>REPAIR SOFTWARE wriiten in blue...

since you said that pc companion is recognizing your'e phone...

keep me update after this process if any problem presists do let me know......

Re: Blank Screen

Mon, 26 Mar 2012 07:10:27 GMT

I already did last night and it didn't work. Really looks like LCD got knocked or something.

How much do they usually charge for LCD replacement/repair?

Re: Blank Screen

santam1 — Mon, 26 Mar 2012 07:14:56 GMT

oh..ok mmm...well i'm not sure about it...

check this link for the local support...call them they will guide you...

http://www.sonymobile.com/gb/support/contact-us/contact-info/

Re: Blank Screen

santam1 — Mon, 26 Mar 2012 07:22:27 GMT

don't forget to mark as helpful or correct....; )

Re: Blank Screen

Tue, 03 Apr 2012 12:46:20 GMT

Hi all!

Bumping this thread up.

I've been observing the phone and it would seem that it only wants to display when it wants to.

At times, I observe it during certain battery charge levels.

Got it checked by a local cellphone repair and says battery is not working properly.

Tried my colleagues Arc S battery but same results, blank screen.

So I rule out that the repairman was wrong.

Now, software is upgraded to the latest. Should I reupgrade again? Do the fix my phone steps?

Or would you think that just some screw or whatever contacts it has inside is just loose and needs some tightening? **I don't hear any moving parts inside the phone when I shake it. Hahah!**

Re: Blank Screen

jorrne18 — Sat, 07 Apr 2012 07:21:29 GMT

I had the same issue as you have, feel free to read it through here http://talk.sonymobile.com/message/176278#176278,

Re: Blank Screen

Mon, 06 Aug 2012 05:04:21 GMT

HI,

I have the same problem as mentioned by Yonjiru. I did run the update service and also I repaired the phone using pc companion but no luck.

I have purchased this phone (Xperia Arc S), from Stockholm, Sweden in last February 2012. Currently I am in Dhaka, Bangladesh and there is no local service centre here. I still have the warranty.

Can anyone suggest what should I do?