topic Re: Problem after remove the phone from the computer in XPERIA archive

Problem after remove the phone from the computer

Mon, 07 Nov 2011 14:23:56 GMT

Hello

Yesterday I made a connection between your phone and PC via USB

After removed the phone from the computer, I figured the problem, namely:

When I press the Menu button, I get this message:

configuration error. please contact your network operator or service centre.

All the buttons work, but when you press them, does not show anything (I mean it does not have a technical problem)

:smileyinfo: I think that one of file system may damage, therefore, the phone no longer works well, and I think that the right solution is in the (Master reset), but I can not run (Master reset) because the button (Menu) does not work :smileyshocked::smileyshocked:

Is there a manual method (in Nokia can do something like this by pressing this buttons *+3+call button+power button), or any other way to do it (I mean the Master reset) ????

Any solutions or suggestions

Thank you very much

Re: Problem after remove the phone from the computer

Dr_Chris — Mon, 07 Nov 2011 14:25:59 GMT

Have you tried removing and re-inserting the battery?

Re: Problem after remove the phone from the computer

Mon, 07 Nov 2011 16:11:49 GMT

I have tried it, nothing has changed, same problem
Thank you for your interest

Re: Problem after remove the phone from the computer

Dr_Chris — Mon, 07 Nov 2011 16:43:10 GMT

Then try running the SE update service via PC, since the phone has to be switched off anyway.

Re: Problem after remove the phone from the computer

Mon, 07 Nov 2011 17:38:21 GMT

Thank you again
I have tried it, but unfortunately, does not work
Since the problem appeared, the phone no longer works with USB, charger only is working

Is there any way I can access to the Master reset???

Re: Problem after remove the phone from the computer

Dr_Chris — Mon, 07 Nov 2011 18:53:35 GMT

Not that I know of.

Re: Problem after remove the phone from the computer

Johan — Thu, 17 Nov 2011 15:37:15 GMT

I would say that this phone need to be fixed at a repair center. Contact your local support team for more info about local repair centers.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist