topic Re: Cannot prepare X8 for software update?!?!?!?! in XPERIA archive

Cannot prepare X8 for software update?!?!?!?!

Sun, 06 Nov 2011 18:03:22 GMT

Hi,

I have been trying to update my x8 for about 2 weeks now and have dramatically failed. Everything goes fine until i have to prepare my phone. I unplug it, turn it off, wait, re connect and press the back key etc etc. and nothing.

I have also tried Live Update and nothing. I have also tried both PC Companion and Live Update on other computers and nothing!

Really annoying and the company i bought the phone off are less than helpful about it too but over eager to charge me for doing nothing.:smileyangry:

Any solutions would be greatly appreciated!

Re: Cannot prepare X8 for software update?!?!?!?!

Jake-SonyXperia — Sun, 06 Nov 2011 22:09:35 GMT

Sorry can you please clarify that you have used the Update Service to try update the handset?

Re: Cannot prepare X8 for software update?!?!?!?!

Mon, 07 Nov 2011 16:52:23 GMT

Hi,

Yes, I initally used PC Companion but that failed to work so then was recommended to use the Update Service but that also failed

Sarah

Re: Cannot prepare X8 for software update?!?!?!?!

Jake-SonyXperia — Mon, 07 Nov 2011 22:16:06 GMT

I would first suggest trying another PC to perform this task, as it could be related to a firewall or anti virus softwafe present on your PC.

Let me know if this works for you.

Re: Cannot prepare X8 for software update?!?!?!?!

uliwooly-wooly — Mon, 07 Nov 2011 22:32:02 GMT

try Update Service

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

Re: Cannot prepare X8 for software update?!?!?!?!

Mon, 07 Nov 2011 23:35:32 GMT

Ya I have tried other PC's and same thing happens

Re: Cannot prepare X8 for software update?!?!?!?!

Mon, 07 Nov 2011 23:38:01 GMT

Hi,

I already tried the Live Update but also failed. however i got a suggestion to try during safe mode on my computer which worked using PC Companion.

:smileygrin:SUCCESS!!!!!!!!!!:smileygrin:

Have to say, load of crap had to go through all of this. Other people have the same issue according to the forum's and it should be resolved alot more effeciently. Anyways!

Re: Cannot prepare X8 for software update?!?!?!?!

uliwooly-wooly — Mon, 07 Nov 2011 23:41:20 GMT

I'm glad it's working, you can try this

turn off your phone, connect the USB cable while holding the back button (connect your phone on flashmode) then wait for the PC to find the drivers, it might solve the problem

Re: Cannot prepare X8 for software update?!?!?!?!

Jake-SonyXperia — Wed, 09 Nov 2011 23:18:38 GMT

I am glad to hear that it is now working, however please be advised that Safemode is only used when third party applications are interfering with the PC Companion application as well as the Update Service.