topic Re: Xperia Neo v Camera problem in XPERIA archive

Xperia Neo v Camera problem

Sun, 06 Nov 2011 10:56:52 GMT

I have had my Neo v for a few days and it has a problem with the panoramic photo operation. It stops with the error message "Could not take picture. Please pan in the correct direction". Any ideas on how to fix this anyone?

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 11:04:34 GMT

Hi, I think you are moving phone in the wrong direction while taking picture. Ensure you are moving it from left to right.

Re: Xperia Neo v Camera problem

Sun, 06 Nov 2011 11:12:06 GMT

Thanks for the quick response.

I am moving the camera in the correct direction (from left to right and the arrow at the bottom is moving in the same direction) but it either tells me to pan more slowly, I am moving in the wrong direction or, less frequently, to pan quicker! No matter what I do it very rarely takes a photo.

I assume that this is a problem with the motion sensor but there is no option to adjust or reset it in the settings.

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 11:28:29 GMT

I don't think there is any problem with the camera app, maybe restart phone and try again.

Take more pictures, practice makes perfect.

Re: Xperia Neo v Camera problem

Sun, 06 Nov 2011 11:46:53 GMT

I have shut down the phone and removed the battery but still no joy. I even download a compass app to recalibrate the accelorometer in the hope that that might cure it but it has had no effect.

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 12:09:28 GMT

Hmmmm .... Can you ask your family members or friends to try taking a couple of pictures? Hope you won't get offended as I just want to make sure (don't want you to waste time and effort to software repair phone unnecessarily).

If still having the same problem, suggest software repair phone.

Re: Xperia Neo v Camera problem

Sun, 06 Nov 2011 12:17:39 GMT

No offense taken Family members have tried using it and they get the same response. I shall try the repair option option and let you you know how I get on. Thanks for your help, much appreciated.

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 12:20:40 GMT

Waiting for your good news.

Re: Xperia Neo v Camera problem

Sun, 06 Nov 2011 12:33:04 GMT

Tried to repair the software. It downloaded the software and checked the phone. When it did this the screen turned white for a couple of seconds and then turned black. The computer lost connection with the phone and then hung up so I had to reset the computer.

The good news is that it didn't brick the phone

I shall install PC Companion on a different computer and try again I think.

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 12:52:35 GMT

Could be a bad internet connection.

Anyway, better to do it on a different computer (just in case).

Re: Xperia Neo v Camera problem

Sun, 06 Nov 2011 14:00:25 GMT

I have tried it on another computer but it did exactly the same thing; lost connection to the phone after it had completed the download and started to check the phone. I made a second attempt and this time it started to check the phone before it hung up.

I think I shall leave it for now just in case it hangs whilst updating the phone. If I do want a panoramic photo I shall do it the old fashioned way, take a few photos and stich them together on the PC

Thanks for your help.

Re: Xperia Neo v Camera problem

gwhispererz — Sun, 06 Nov 2011 14:14:34 GMT

No problem.

There are 2 other options for you (in case you decided to) :smileywink:. No way tempting you ....

One way is to Factory Data Reset phone, goto Settings>Privacy>Factory data reset.

The other way is to use an alternate tool, SE Update Service. Here's the download link, http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe.

As mentioned earlier, it could be a bad internet connection (????) Anyway, decision is yours ....

By the way, the above 2 options are useful if you have software issue with phone and not able to use PC Companion.

In the meantime, enjoy your Neo V.

Re: Xperia Neo v Camera problem

Thu, 10 Nov 2011 21:21:48 GMT

I tried a factory reset of the phone and then immediately tried the panorama camera and it worked fine with the first shot but I got the same error on the second and third attempt. So I downloaded the update program you suggested but this won't work because when I connect the phone to the PC whilst holding down the back button it makes the computer hang up

It does this with both compters I tried even if the update program isn't running.

BTW, my internet connection is pretty reliable so it isn't likely to be that.

I suppose the only option left is to contact T Mobile and see if they will swap the phone.

Re: Xperia Neo v Camera problem

gwhispererz — Fri, 11 Nov 2011 13:25:03 GMT

I don't think there is anything wrong with phone after Factory Data Reset (your first shot is good). You just have to keep practising taking those photos.

For info, I am having similar issue as you, I just keep trying .... Mentioned earlier, practice makes perfect!

Anyway, your decision to send it in to have it looked at.

Re: Xperia Neo v Camera problem

Fri, 11 Nov 2011 13:29:23 GMT

i agree with the mod here :d ..it is very difficult to take a pic ..you need a hell lot of practice

Re: Xperia Neo v Camera problem

Fri, 11 Nov 2011 13:31:59 GMT

ok that was not a slang which was maked as star :smileygrin: i just said H E _ _ .... didnt knew it is not allowed here :smileygrin:

Re: Xperia Neo v Camera problem

gwhispererz — Fri, 11 Nov 2011 13:35:36 GMT

Now you know ....

Re: Xperia Neo v Camera problem

Fri, 11 Nov 2011 14:02:40 GMT

I found it works better in just Sweep Panorama not the 3D panorama but I get the same message too. I don't know if it is the darker indoor conditions I am practising in.

I generally use the Panorama camera app which I picked up elsewhere on the forum,

http://talk.sonyericsson.com/message/99777#99777

which I really like and have found very user friendly.

Re: Xperia Neo v Camera problem

Fri, 11 Nov 2011 14:03:58 GMT

hey suze pls reply in the other thread or atleast update us about it ?

Re: Xperia Neo v Camera problem

Fri, 11 Nov 2011 16:48:13 GMT

What would you like clarified? I can't see a question asked by you in the other thread. Bear in mind that I am a volunteer moderator on here - I don't actually work for Sony Ericsson.