topic Re: Battery/Charging Problem with new Ray in XPERIA archive

Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 02:32:32 GMT

I bought a Ray today and after having it activated in the shop the battery died about half an hour later, before I was able to get home and put it down to charge.

Long story short, it has now been charging for roughly 9 hours and I have succeeded in turning it on once since it first shut down. It then flashed a charging symbol very quickly, showed me the home screen with the time where I was able to see it say 71% charged and then promptly turned off again and remained unresponsive.

It took it over 3 hours to even recognise that it was plugged in to the charger in the first place, and then it showed the red and then orange light.

Reading other threads I tried a couple of times to remove the battery and then turn it on etc. but to no avail. Since the last time I took the battery out, 3 or 4 hours ago now, it has been totally unresponsive apart from a little vibrate most of the time when I hold the power button.

I'm getting seriously concerned and honestly very impatient to use the phone!

Is this normal?! Am I being too impatient?

Re: Battery/Charging Problem with new Ray

uliwooly-wooly — Fri, 30 Dec 2011 02:55:43 GMT

this seems to be a faulty battery or micro USB cable, or even the USB connector on your phone, here are few things to try to narrow down the problem

1) backup everything then

2) repair your phone with either PCC or Update Service

3) try a different micro USB cable (it doesn't have to be Sony Ericsson)

4) try a different wall charger

5) if possible test a different battery

Re: Battery/Charging Problem with new Ray

uliwooly-wooly — Fri, 30 Dec 2011 02:58:36 GMT

2) Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1309763183/Update_Service_Setup-2.11.7.13.exe

don't forget to mark the Correct & Helpful Answers

1) Make sure you backup everything

Settings -> privacy -> Back up my data and Automatic restore should be selected

and also

Use one of these links to download the

Backup & Restore app

http://forum.xda-developers.com/showthread.php?t=1193802

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y

How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 03:05:53 GMT

Thanks for all the stuff about backing up, but I literally have managed to have this phone working for all of about 15 minutes and it was before the thing was even connected to my network so I haven't done much except sync my contacts with my SIM card!

I don't really see how I would repair the phone with the Update Service when I can't turn it on though?

I will try to find some other things to charge it with but I don't know anyone with a SE smart phone so I might not be successful.

Honestly, at the moment I am STRONGLY considering going back to the shop and asking them to replace it. I'm mainly wondering if this is normal... and it appears that it is not...

Is it likely to be just the battery or will I have to try a whole new phone?

Re: Battery/Charging Problem with new Ray

uliwooly-wooly — Fri, 30 Dec 2011 03:08:27 GMT

Update Service its different than PCC, the phone must be off for it to work, try it out

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 03:12:42 GMT

Ah ok, this is news to me. Sounds good, I will give it a go and come back.

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 03:46:33 GMT

The Update Service was corrupted for me (I suspect it's my connection, this is a relatively common problem with downloads) so I downloaded the PCC instead, but it won't find the phone when it is plugged in. I don't know if the phone needs to be on for it to detect it, but if it does then this is a dead end cos this guy does not want to turn on.

It was giving me charging screens when I pressed the home button for a while but then I tried to turn it on, got the opening animation and then everything went black again. And now it is doing nothing, even when I hold the on/off button. The little orange light is on, but it stays the same whether it is plugged in or not, which I doubt is a good sign.

Re: Battery/Charging Problem with new Ray

uliwooly-wooly — Fri, 30 Dec 2011 03:51:30 GMT

try to download SEUS again

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 04:46:04 GMT

Is it alright to try this even though I'm not confident that my battery is charged over 50%?

Re: Battery/Charging Problem with new Ray

uliwooly-wooly — Fri, 30 Dec 2011 05:26:43 GMT

you can check, go to settings -> about phone -> battery status

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 13:22:07 GMT

I can't turn the phone on!!

In any case it failed. I think I would rather not mess with it too much anyway in case they won't just replace it for me. I can't see this going anywhere...

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 17:13:37 GMT

I returned the phone. They agreed in the shop that it was certainly not normal and are replacing it for me.

Thanks for all your help all the same, looks like it just wasn't something that could be fixed.

Re: Battery/Charging Problem with new Ray

Fri, 30 Dec 2011 23:58:22 GMT

Hi my phone has the same problem too. I turned my phone off and then it becomes unresponsive and wouldn't turn on. I think I am going to take it back too. Did they told you what's the TAT for them to repair this kind of problem?

Re: Battery/Charging Problem with new Ray

Markus1 — Thu, 05 Jan 2012 11:47:39 GMT

This sounds to me like the best option here take it you have tried with a different wall socket to be sure there was no issue with this (when charging).

Let me know if you run into more troubles with this.

Re: Battery/Charging Problem with new Ray

Markus1 — Thu, 05 Jan 2012 11:50:09 GMT

I suggest you also bring your phone to a service center or back to the dealer.

TAT should not be more than 10 working days (2 weeks) but most of the times it's faster than that and if spare parts are missing when the phone is received it could be a few days more.

Your local support team can give you more precise information on this.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

Let me know if you have any questions.

Re: Battery/Charging Problem with new Ray

Fri, 13 Jan 2012 09:11:55 GMT

I bought the wife one of these fone a few months back from e-bay, brand new and boxed etc.

the same thing is happening with hers, we have tried diffrent cables and a new battery etc etc and still to no avail.

What Im wondering with this being such a new fone will I be able to deal directly with Sony and send back to them for repair replacement as I dont have any kind of reciept apart from my paypal???

Re: Battery/Charging Problem with new Ray

Markus1 — Fri, 13 Jan 2012 09:23:08 GMT

You need to contact the local support team and ask them about this. I'm not sure how the warranty works in all countries when the phone is bought from e.g. ebay.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

I hope it won't be any problem.

Re: Battery/Charging Problem with new Ray

WasimA — Tue, 29 Jan 2013 13:19:03 GMT

Hiiiiiiiii

I have the same problem with my xperia ray.

I tried another charger and another battery but the problem still exist.

the meantenace team told me that the carging circuit is damaged, and it is cost a lot to replace.

So can I repair it by software update ???? or any way else ???

do you mean by PCC = Sony PC Companion, because It is ask for charged battery but mine is never charged, and never power on, if not where I can download PCC.

Thanks in advance

Re: Battery/Charging Problem with new Ray

Vril — Wed, 06 Feb 2013 11:48:01 GMT

what "maintenance team", from Sony Center or a street one? you can try with this http://software.sonymobile.com/install_packs/Update_Service_Setup-2.13.1.38.exe