topic Re: Sony Xperia XA bent automatically and half screen blackenes in XA Series

Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Sat, 21 Jan 2017 17:30:50 GMT

After using my sony xperia for 3 month, all of sudden phone screen become half black as if it has been burned. And on the rest part of the screen, graphic is disturbed. Not just this the phone phone bent automatically. There was no heating when all this happened. Phone was working smoothly since it was unboxed.

I am deeply afraid after the incident. The faulty engineered phone from sony would have exploded in my hands. Sony shoule look inside the matter and callback all other pieces

Re: Sony Xperia XA bent automatically and half screen blackenes

Uliwooly — Sat, 21 Jan 2017 19:43:07 GMT

@chiragiem36

I'm sorry to hear about your issue but this is not a transformer, it won't bend on its own, either you sat on it or you had it in your pocket when you were squatting and you bent the phone.

@chiragiem36 wrote:

I am deeply afraid after the incident. The faulty engineered phone from sony would have exploded in my hands. Sony shoule look inside the matter and callback all other pieces

As for your last comment, you have a Sony phone NOT Samsung.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiemg36 — Mon, 23 Jan 2017 10:22:12 GMT

same stupid reply from Stupid sony representatives. So what do think, samsung owner carry bombs with themselves that it the whole phone had a blast.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiemg36 — Mon, 23 Jan 2017 10:24:11 GMT

If i that phone had killed me you would have said that I must be a terrorist

Re: Sony Xperia XA bent automatically and half screen blackenes

1adrian1 — Mon, 23 Jan 2017 10:58:15 GMT

Sorry but devices don't bend on there own and your clearly not uri gella..

Re: Sony Xperia XA bent automatically and half screen blackenes

Didrik — Mon, 23 Jan 2017 15:08:52 GMT

Hello @chiragiem36!

I'm really sorry to hear about your experience.

In order to get this sorted out I can only refer you to have your device sent to one of our authorized service centres for examination.

I'm not sure where you are situated but in order to get information on how to proceed with sending in your device I would recommend that you contact your Local support team as they will have more information on local warranty and service procedures.

I know sending in your phone is never fun but in this case it is necessary in order for a service center to examine and perform repairs on your device. Let me know how it goes!

Re: Sony Xperia XA bent automatically and half screen blackenes

humpity — Mon, 23 Jan 2017 15:41:17 GMT

The only way I can guess that the phone can bend by itself is if you were using it (for a long time) while it was still charging.

Doing this can sometimes wreck the battery inside mobile phones. - To such an extent that the battery distorts and tries

to push out of it's casing. Thereby bending the case (or cracking if plastic casing).

This has happend to my mate's phone, and the battery and case had to be replaced.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Mon, 23 Jan 2017 18:59:48 GMT

No sir....
I can clearly give you the detail of that day ..... Last night when I slept the batter was around 7% which on morning dropped to 2% as I never charge the phone which sleeping. And little use of phone in morning and phone is out of power. After 3-4 hours put the phone on charge to 57%. I am a web developer, so majority of my day is spent on laptop only. Then at around 2-3pm I put my phone on hotspot till 5-5:30pm. And no phone heats up when put on hotspot, I had used many phone for more than 6hrs on hotspot in past. Then at 5:30 I went to a store, to get something to eat. I was sitting there with phone on my right hand. I checked feeds on Google Now and then locked the phone. After few second when I unlocked it again there was a colourful spot on screen. I thought it to be a software failure, so I locked and unlocked the phone again. It it didn't solved the problem. So I restarted the device. as soon as it restarted, within a second half the screen become black, rest was visible but not clear, disturbed.
I showed it to the shop owner and that's when I observed that it had got bent. The shop owner kicked me out of his store immediately, afraid that phone might be blast

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Mon, 23 Jan 2017 19:01:42 GMT

I am a very light user. There is no game in my device. In fact no Facebook, Twitter and instagram

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Mon, 23 Jan 2017 19:02:32 GMT

I don't remember when was the last time I faced heating of my phone on its surface

Re: Sony Xperia XA bent automatically and half screen blackenes

Drigs — Tue, 02 May 2017 13:59:03 GMT

I have the same issue with my XA Ultra which i bought a month ago. I notice a bump on the back near the nfc logo and immediately brought the phone to Sony Service Centre. The said that the device is bent and not covered by the warranty and charged me for the backcase,side panels and labor. They did not even asked as how to the device got bended.

Re: Sony Xperia XA bent automatically and half screen blackenes

Az92 — Fri, 23 Jun 2017 03:54:16 GMT

Hi guys.

Iv had the exact problem with my phone, i was on markig Samsung users about bending phones, only to find out that my Sony xa has now the same problem. Its working perfectly but im afraid it might bend more cracking the screen, its bad. Been only 6months and no i have not sat on it.

This is my first phoe with such a problem, it has been subjected to normal using conditions adding that im a very cautious person with my gadgets.

Re: Sony Xperia XA bent automatically and half screen blackenes

Drigs — Fri, 23 Jun 2017 12:51:03 GMT

Mine was fixed by sony center. I paid 1900 for the back case side panels and labor. They didn't answer when i asked if sony xa has this problem.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Sat, 24 Jun 2017 02:32:43 GMT

My phone was not only bent but half screen was also burned

Re: Sony Xperia XA bent automatically and half screen blackenes

Drigs — Sat, 24 Jun 2017 02:35:37 GMT

That's sad. Better to go to Sony service center if that would be covered by the warranty.

Re: Sony Xperia XA bent automatically and half screen blackenes

Vrs65 — Sat, 26 Aug 2017 15:09:46 GMT

Unfortunately I have not read this or similar post before purchasing an Xperia XA. My old Sony phone worked well for 4 years, the Xperia XA will not. The screen of the phone burned in after 3 months use in 3-5 mm wide strip started at top right corner. It may caused by internal overheating. The repairman sad, this burning in can happen with IPS screen. At this point I started to feel, Samsung phone could be better choice.

The authorized Sony service replaced the screen, but after two months the same problem occurred again. When I went the service again, they discovered some bending in the phone, and refused the warranty. They wrote, if I pay about 10$, they will tell me the repair cost.

The phone is quite thin, and the side panel at the switch button is very thin. It made from weak materials, and will bend at the switch button. The bending did not affect the operation of the phone, and I’am sure not this caused the screen burning. Some weeks later the back camera picture get unclear. This camera is just behind the start point of screen burning. I think the internal overheating caused wrong focus in the camera.

Before purchasing this phone, I checked lots of forum for customer experience, and found satisfied customers after first use. Sometimes should write experience after some month of use, perhaps it give more help for others.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Sun, 27 Aug 2017 19:28:07 GMT

The phone was too overpriced. Still purchased with hope of better performance and service. Still worked terrible. In my case, company reject it calling it physical damage.

Re: Sony Xperia XA bent automatically and half screen blackenes

Uliwooly — Sun, 27 Aug 2017 19:31:35 GMT

@chiragiem36

is the screen cracked?

BTW I've edited your post, such posting behavior it's NOT tolerate.

Re: Sony Xperia XA bent automatically and half screen blackenes

chiragiem36 — Mon, 28 Aug 2017 16:37:20 GMT

no nothing is cracked..... only bent

no mark of any damage

Re: Sony Xperia XA bent automatically and half screen blackenes

Uliwooly — Tue, 29 Aug 2017 00:11:24 GMT

@chiragiem36

wait what? of course it's physical damage, the phone its bent.

@chiragiem36 wrote:
The phone was too overpriced. Still purchased with hope of better performance and service. Still worked terrible. In my case, company reject it calling it physical damage.

@chiragiem36 wrote:
no nothing is cracked..... only bent
no mark of any damage