topic Re: Volume down button stopped working in XA Series

Volume down button stopped working

DangerousPie — Wed, 14 Jun 2017 18:10:29 GMT

Recently one button switch was activated and was assigned to the volume down button, it was disabled soon after and was working fine.

All of a sudden the volume down button isn't working anymore... I don't know if it needs to be reassigned?

Re: Volume down button stopped working

CameronT — Thu, 15 Jun 2017 04:04:11 GMT

Hi @DangerousPie, welcome the community. I am sorry to hear about this.

It sounds like the issue may be hardware related. We can test the phone in safe mode to be sure, but I recommend you contact your Local support team to arrange a repair.

Re: Volume down button stopped working

DangerousPie — Thu, 15 Jun 2017 04:36:59 GMT

I rebooted my phone and it works now 😂

Thanks for the help!

Re: Volume down button stopped working

CameronT — Thu, 15 Jun 2017 04:47:38 GMT

Glad to hear it's working. :smileysmileythumbsup:

Re: Volume down button stopped working

fiveohcs — Sun, 08 Apr 2018 19:53:50 GMT

Maybe this issue should be looked into because this just happened to me with my G3223 even though I didn't assign the button to anything.

Re: Volume down button stopped working

NEXTB — Sat, 12 Jan 2019 21:41:31 GMT

I ACTUALLY GOT THE EXACT SAME PROBLEM AND CAN'T USE NONE OF MY DOWNLOADED APPS. I'VE BEEN A SONY FAN FOR YEARS BUT THIS ISSUE MAKES ME THINK NOW.