topic Re: Video keeps stopping, but sound continues in XA Series

YouTube is not working

Sayed_85 — Fri, 16 Dec 2016 17:46:20 GMT

YouTube is not working properly
Whenever a video on YouTube works, the sound works, but the picture stays frozen for a few seconds, and it's up to a minute.
I made a hardware update and a YouTube update but the problem remains as I handle that problem?

Re: YouTube is not working

MarlonUk1 — Sun, 18 Dec 2016 09:32:17 GMT

what do you mean by hardware update? did you repair your device by your self?

try to clear youtube app data, settings>apps>youtube>clear data restart your device

try to perform software repair using Xperia Companion

Videos are not playing

MikeJersey — Tue, 27 Dec 2016 15:59:25 GMT

I have issues regarding my Xperia XA Ultra. Why are videos specially on Youtube and Facebook not playing in the screen but the audio and the time of the video keeps on going. Please give me feedback. Thank you!

Re: YouTube is not working

Sayed_85 — Thu, 29 Dec 2016 19:17:04 GMT

I'm having this problem, too, and now I haven't found any solutions.

Video keeps stopping, but sound continues

Brenteke28 — Sun, 26 Mar 2017 04:10:03 GMT

Any time I try and play a video on any app, whether it be Google photos, Facebook, Twitter, Instagram, YouTube ect. The picture will freeze but the audio will keep playing. I've had this phone (xa ultra) for 6 months now and it's been doing this for a few months now. I've been trying my best not to throw the phone out the window but I'm getting close now, it's seriously getting on my nerves! I've repaired the software using the companion and done a full factory's reset and still have this problem. Anyone know a solution?? It would be greatly appreciated

Thanks

Re: Video keeps stopping, but sound continues

Qatrium — Sun, 26 Mar 2017 05:54:30 GMT

Hello @Brenteke28 and welcome to the community!

Would you try testing if this happens in safe mode?

Re: YouTube is not working

LolaPlace — Thu, 06 Jul 2017 07:12:24 GMT

Change the internet connection and restart YouTube again.

You can also clear the cookies and caches if you always use the same browser.

Or try this method : http://www.videoconverterfactory.com/tips/youtube-videos-freeze.html

It has provides some useful soulutions.

Re: Video keeps stopping, but sound continues

johnknow — Wed, 17 Jan 2018 15:34:05 GMT

@Brenteke28 wrote:
Any time I try and play a video on any app, whether it be Google photos, Facebook, Twitter, Instagram, YouTube ect. The picture will freeze but the audio will keep playing. I've had this phone (xa ultra) for 6 months now and it's been doing this for a few months now. I've been trying my best not to throw the phone out the window but I'm getting close now, it's seriously getting on my nerves! I've repaired the software using the companion and done a full factory's reset and still have this problem. Anyone know a solution?? It would be greatly appreciated

Thanks

gaving up on Sony already? lol

my wife's mom xperia X got this problem. I searched the whole internet and still cannot find the solution.

and this support forum, lol, register must answer like 4000 picture confirmation.

The user so angry with your products, they do not seek your help anymore

sony mobile, please sell yourself.

Re: Video keeps stopping, but sound continues

Amar17 — Wed, 17 Jan 2018 19:14:10 GMT

I had the same problem on my old Xperia M4 Aqua and I found a solution for it but it was happening to me only on Youtube. I simply entered an video on youtube and entered landscape mode and I just pressed those three dots(upper right corner) and then just pressed back button and the video was working fine. This was happening to me till next update came out for my Xperia M4 Aqua.

Hope it works for you also. Cheers and good luck!

Re: Video keeps stopping, but sound continues

johnknow — Thu, 18 Jan 2018 08:53:47 GMT

thanks for the info. i shall try when i come back to her house. but still a weird solution, not sure she could catch up.

Re: Video keeps stopping, but sound continues

Amar17 — Thu, 18 Jan 2018 13:59:20 GMT

Hahah yeah weird solution but it worked. I accidentally figured it out.

Re: YouTube is not working

Palex — Mon, 22 Jan 2018 03:48:16 GMT

Go to Settings>Apps>YouTube App> Tap on Storage and Clear Data and Cache.

Hope this works for you.

Re: Обновления

Apostol19 — Mon, 22 Jan 2018 12:49:43 GMT

Здравствуйте. Хотел бы узнать об обновлении до Android 8.0, если я правильно понял смартфон больше обновляться не будет и его можно уже выбрасывать как устаревший гаджет?

Hello. I would like to know about the upgrade to Android 8.0, if I correctly understood the smartphone will not be updated anymore and it can already be discarded as an outdated gadget?