topic Re: Issues with XA... in XA Series

Xperia XA - Touch screen issue

Sonyxanewuser — Thu, 30 Jun 2016 01:56:39 GMT

I found that the top edge (esp. top right hand corner) of the screen is not really "senseable". I need to press a little bit harder then other part of the screen in order to get the response.

I tried with both my glass protector off or on (apparently I have to get a new one after I took one off)

Should I just go to the Sony store and ask for maintenance?

Re: Xperia XA - Touch screen issue

Uliwooly — Thu, 30 Jun 2016 01:59:40 GMT

@Sonyxanewuser

Could you test the touchscreen w/o the glass protector

settings > about phone > diagnostics > test > test the touch screen.

Re: Xperia XA - Touch screen issue

Sonyxanewuser — Thu, 30 Jun 2016 02:51:41 GMT

Yes, I tried the test you mentioned w/o the protector but it seems that the top right hand corner is not functioning as it should be.

Re: Xperia XA - Touch screen issue

Uliwooly — Thu, 30 Jun 2016 02:54:17 GMT

@Sonyxanewuser

You should contact your Local support

Re: Xperia XA - Touch screen issue

Sonyxanewuser — Thu, 30 Jun 2016 05:02:16 GMT

Thanks, I will do so.

But did you (or other users) find the glass protector now available in the market will in fact worsen the "sensibility" of the screen?

and any recommendation to which manufacturer is more recommended for XA?

Touch screen or software problem?

Pingbara — Tue, 26 Jul 2016 19:01:18 GMT

Hi

When I am playing my phone for a while, Then the whole screen at the edge will will be less sensible. Sometime it seems the screen at the edge is not resposive or i need to press it many times or press it harder. To resolve it I need to press the power button one time and sometimes it will be resolved.

At first i thought that the touch screen got problem. But if it is the hardware problem then it should happen all the time. So i think that it should be software issue. Then I connect my phone to PC to do the repair as recommended by local Sony call center. But everything still be the same.

Anyone got the same problem?

1. Is it because of the Sony software has problem?

2. Hardware problem? Then if yes why it does not happen all the time? Most of the time 80- 90% of the time it is fine with no problem

3. I have 7 gmails account running in this phone, is the the cause of problem? Just like many gmail sync in the background

4. I have tried uninstall almost all apps out from my phone (left only Line applicatiom) but seem still not resolve (i dont think that Line is the cause of problem and i cant uninstall it as i need to use it for my business all the time.

Re: Touch screen or software problem?

edmonddantes182 — Tue, 26 Jul 2016 20:16:26 GMT

Hey Pingbara, I'm not entirely certain but to me, that sounds like an issue with the touchscreen on your phone since you said that even after a software repair the issue still remains. I would first suggest trying the phone in Safe Mode to see if it's a third-party app causing the problem just in case.

Re: Xperia XA - Touch screen issue

scalkie — Wed, 27 Jul 2016 06:11:49 GMT

my X Performance does the same on the upper part of the screen. also in safe mode and after a reset

Re: Xperia XA - Touch screen issue

Pingbara — Wed, 27 Jul 2016 11:56:19 GMT

Hi Scalkie

Thanks for ur post. I will try safemode too tonight when i dont need to use my phone for business. I used to think i am the only who got this strange issue. 90% of the time it works fine but only sometimes that it got problem.

I will be in safe mode tonight and play it for 2-3 hours to see will there still be problem

Re: Xperia XA - Touch screen issue

Pingbara — Wed, 27 Jul 2016 11:58:24 GMT

Possibly the Sony OS needs more update. Anyway i will try safe mode tonight and let everyone knows.

Re: Xperia XA - Touch screen issue

Pingbara — Wed, 27 Jul 2016 20:12:11 GMT

Hi everyone.

After i played my phone on safemode for 25 mins (just simply used youtube app) then the problem occurred! All the area on the edge of the screen became less sensible and less responsive to my finger. This happened for 10-20 seconds. I need to press those areas alot harder.

I then used the diagnostics tool that came installed with my XA to test the touch screen but it works just fine.

So i think possibly the problem are:

1. The Sony OS has some bugs
2. Possibly Ram has problem

Please anyone used to have this same problem please share it with me.

Re: Xperia XA - Touch screen issue

Adityalk — Thu, 28 Jul 2016 16:48:19 GMT

Correct the problem is seen in my mobile also I Don't. Know why this occurs and one more thing camera heats the phone do u face same problem

Re: Xperia XA - Touch screen issue

1adrian1 — Thu, 28 Jul 2016 19:14:35 GMT

So far not experiencing any touch problems or overheating. On.35 firmware rev2 device today's screen time was even better than yesterdays

Re: Xperia XA - Touch screen issue

Pingbara — Thu, 28 Jul 2016 19:23:21 GMT

@Adityalk thanks for your information. So sorry to hear that you got the same problem as mine and some other users in this post.

@Aidylucas can you tell me your phone software version?

Re: Xperia XA - Touch screen issue

Pingbara — Thu, 28 Jul 2016 19:26:31 GMT

@Adityalk i rarely use my phone camera. Anyway tomorrow I will test my phone camera for you whether my phone camera got heat problem or not.

Re: Xperia XA - Touch screen issue

scalkie — Thu, 28 Jul 2016 22:03:21 GMT

My X Performance does the same, even during safe mode

Re: Xperia XA - Touch screen issue

edmonddantes182 — Fri, 29 Jul 2016 02:50:54 GMT

Hey Pingbara, I'm sorry to hear that Safe Mode didn't work, that's disappointing. Same for you scalkie. Since Safe Mode didn't work, I think your point about the Xperia UI's code having bugs or the touchscreen is defective in that area. I don't know if RAM would affect the touchscreen as RAM is mainly used to store apps for multitasking but there's a good chance I could be wrong. Sorry for Safe Mode not work.

Re: Xperia XA - Touch screen issue

Adityalk — Fri, 29 Jul 2016 04:35:42 GMT

@Aidylucas can please tell us full software version which gets displayed in the section about phone

Re: Xperia XA - Touch screen issue

1adrian1 — Fri, 29 Jul 2016 05:06:18 GMT

I'm on a f3111 LTE model running. .35 firmware still waiting for the latest firmware update ending in 73

Re: Xperia XA - Touch screen issue

1adrian1 — Fri, 29 Jul 2016 05:06:44 GMT

Oh and its a rev2 device