topic Re: Phone Failed in XA Series

Phone Failed

Michi11 — Wed, 09 Nov 2016 15:23:08 GMT

Hello together,

I buyed the Xperia XA.

I start the device for the first time and I get the message:

"Factory Startup service please wait for on screen power off button"

then appears a button with Power Off and I press on it and I get this:

Failed

2227: 56 00 00 00

2228:

2229:

When i get the Failed Message i just can shut down my phone. I can do nothing with it.

Re: Phone Failed

Roadrunny76 — Wed, 09 Nov 2016 15:39:46 GMT

Keep the power button and volume up pressed at the same time until the phone vibrates once (first the screen will go black and after about 5 seconds will vibrate). Can u shut it down like this?

Re: Phone Failed

Michi11 — Wed, 09 Nov 2016 15:56:24 GMT

I can do it.

It goes black and it shut down.

Re: Phone Failed

Roadrunny76 — Wed, 09 Nov 2016 16:12:22 GMT

If, when you turn it on again it will do the same problem, you should try Repair through Xperia Companion (on pc). If that does not work, contact your service center or ask the place of purchase for a replacement.

Re: Phone Failed

Michi11 — Wed, 09 Nov 2016 16:15:17 GMT

I tried it with the Companion but i cant accept on the Phone.

I will send it back. Thank you

Re: Phone Failed

Roadrunny76 — Wed, 09 Nov 2016 16:26:00 GMT

See if u can do what this guy does https://youtu.be/W-bOYFLRhPQ

Re: Phone Failed

Michi11 — Wed, 09 Nov 2016 19:38:30 GMT

I cant do it because i just can do settings when you start your phone for the first time and if i want to finish i get the power off screen.

Re: Phone Failed

Roadrunny76 — Wed, 09 Nov 2016 20:23:31 GMT

Send it back.

Re: Phone Failed

Jake-SonyXperia — Thu, 10 Nov 2016 00:27:02 GMT

Hi @Michi11,

Welcome to the community,

Really sorry to hear about this issue, when you perform a software repair, you need to make sure that the handset is completely powered down, at no point will you turn the handset on for this process.

Let us know how you get on.

Re: Phone Failed

IrinaP1 — Wed, 15 Feb 2017 03:29:54 GMT

HI
I have the same problem. I am interested why this problems exist , what was the wrong at first time ?

Re: Phone Failed

IrinaP1 — Thu, 16 Feb 2017 09:41:32 GMT

I have gave my phone back. I am not show about service and I do not understand why this problem appear.

Re: Phone Failed

MaheshK1 — Thu, 01 Mar 2018 18:04:54 GMT

I have same problem in my sony xperia xdual after uploading Android 8.0