topic Re: Sound in XA Series

Sound

Jhihan — Mon, 13 May 2019 20:05:06 GMT

Good day.. I'm having trouble with the sound output. After removing the headset,no sound can be heard from the speakers. I already restarted and tried the settings, but nothing is working. Please help. Thanks

Re: Sound

Uliwooly — Mon, 13 May 2019 20:22:43 GMT

@Jhihan

I'm sorry to hear that, could you test the speakers?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Sound

Jhihan — Mon, 13 May 2019 20:34:08 GMT

Thanks for the reply. I tried that. And it says SOUND CHECK FAILED

Re: Sound

Uliwooly — Mon, 13 May 2019 20:36:20 GMT

@Jhihan

in that case, backup and repair your phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sound

Jhihan — Mon, 13 May 2019 20:51:32 GMT

I'll have to do it later... Thanks

Re: Sound

Uliwooly — Mon, 13 May 2019 20:56:09 GMT

keep us updated

Re: Sound

paah55 — Tue, 14 May 2019 16:02:50 GMT

I complained about this issue on a previous post though i was able to fix it temporarily with a restart. This seems to be an issue with this phone.

Re: Sound

Jhihan — Tue, 14 May 2019 17:24:53 GMT

Hi..sad to say the XC route did'nt work...Thanks for the help, is there anything else short of buying a new phone I could do?

Re: Sound

Uliwooly — Tue, 14 May 2019 21:48:02 GMT

@Jhihan

I'm sorry to hear that, you will have to contact your Local Support to get it inspected/repaired

https://support.sonymobile.com/global-en/contactUs/

Re: Sound

Jhihan — Wed, 15 May 2019 01:44:15 GMT

Can't. Too far away. I don't think they have a shop where I'm at.

Thanks everyone for helping.