topic Re: Safe mode in XA Series

Safe mode

Cathrine07 — Tue, 07 May 2019 19:38:58 GMT

What is safe mode and how do I get rid of it? Does anyone know?

Re: Safe mode

Uliwooly — Tue, 07 May 2019 19:58:02 GMT

safe mode disable all third party apps, if you are experiencing issues, this is the way to go to narrow down issues; to exit safe mode just restart the phone

Re: Safe mode

Cathrine07 — Tue, 07 May 2019 20:11:28 GMT

Thank you, that's what the people online have been telling me all day too. It hasn't worked. Any other suggestions, all welcome haha

Re: Safe mode

Uliwooly — Tue, 07 May 2019 21:51:02 GMT

@Cathrine07

then probably the volume button isn't working, hence you are stuck in safe mode, remove any protective case that might be pressing it

Re: Safe mode

Martin1 — Wed, 08 May 2019 13:37:28 GMT

Hi @Cathrine07, let me see if I can answer your question.

As @uliwooly mentioned, safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode here.

In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone.

Let me know if that helped!