https://community.sony.com.mk/t5/xa-series/main-camera-not-working/m-p/3641985#M30110 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1254152">@Vi_pro</A>, I am sorry to hear about this.</P><P>Have you been able to restart your phone in safe mode to see if you receive the same error message there? All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click <A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">here</A>.</P><P>If the same error message appears in safe mode, I suggest that you try to&nbsp;<A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">repair the software</A><SPAN>&nbsp;on the phone using a computer and Xperia Companion. Keep in mind that a software repair will erase all user data from the phone, so it is advised to do a&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-backup-and-restore-your-files-using-Xperia-Companion/m-p/1117112" target="_self">backup</A><SPAN>&nbsp;of your user data before proceeding with the repair.</SPAN></P><P>Try these measures and let me know how it goes!&nbsp;</P> Mon, 15 Jul 2019 12:22:47 GMT Martin1 2019-07-15T12:22:47Z https://community.sony.com.mk/t5/xa-series/main-camera-not-working/m-p/3641984#M30109 <P>When you start the camera gives an unknown error, asks you to restart the phone. There are no changes after the restart. Cache and data cleaning did not help. What to do?</P> Sat, 13 Jul 2019 23:37:40 GMT https://community.sony.com.mk/t5/xa-series/main-camera-not-working/m-p/3641984#M30109 Vi_pro 2019-07-13T23:37:40Z https://community.sony.com.mk/t5/xa-series/main-camera-not-working/m-p/3641985#M30110 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1254152">@Vi_pro</A>, I am sorry to hear about this.</P><P>Have you been able to restart your phone in safe mode to see if you receive the same error message there? All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click <A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">here</A>.</P><P>If the same error message appears in safe mode, I suggest that you try to&nbsp;<A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">repair the software</A><SPAN>&nbsp;on the phone using a computer and Xperia Companion. Keep in mind that a software repair will erase all user data from the phone, so it is advised to do a&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-backup-and-restore-your-files-using-Xperia-Companion/m-p/1117112" target="_self">backup</A><SPAN>&nbsp;of your user data before proceeding with the repair.</SPAN></P><P>Try these measures and let me know how it goes!&nbsp;</P> Mon, 15 Jul 2019 12:22:47 GMT https://community.sony.com.mk/t5/xa-series/main-camera-not-working/m-p/3641985#M30110 Martin1 2019-07-15T12:22:47Z