problemas de bateria / battery problems

Camacho1 — Thu, 20 Jun 2019 15:43:45 GMT

~~Batería carga hasta el 90% y deja de cargar o carga muy lento~~

Battery charges up to 90% and stops charging or very slow charging

Re: problemas de bateria / battery problems

Martin1 — Fri, 21 Jun 2019 14:15:09 GMT

Hi @Camacho1, I am sorry to hear about this.

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

What type of charger are you using and which power source are you using in order to charge your phone?

It is always recommended to use an original Sony charger and USB cable specifically intended for charging your device. This as other chargers may be too weak or too strong as they may have a different electric current rating (mA). It is also recommended that you use a charger that is plugged into a wall socket instead of using a computer (and USB cable) to charge your device.

Another good idea is to make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick.

You can also try to restart your phone in safe mode in order to see if the charging is faster there. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

let me know if this makes a difference.

topic problemas de bateria / battery problems in XA Series

problemas de bateria / battery problems

Re: problemas de bateria / battery problems