https://community.sony.com.mk/t5/xa-series/charging/m-p/3631593#M28408 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1235293">@Bigbirdman</A>, sorry to hear about this! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />It's a bit tricky to answer this before we do some troubleshooting, so let's do that together!<BR /><BR />Have you tried holding the power button and volume down at the same time for 10 seconds? This will force the device to restart, in case the device is in a frozen state.<BR /><BR />If you still aren't able to charge the device, press and hold the power button for 120 seconds &gt; connect a charger to the device and charge it until you see the battery icon on the screen.<BR /><BR />Let me know how it went! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Thu, 07 Mar 2019 13:28:09 GMT Jonas 2019-03-07T13:28:09Z https://community.sony.com.mk/t5/xa-series/charging/m-p/3631592#M28407 <P>My phone will not charge, why?&nbsp;</P> Sat, 23 Feb 2019 11:59:01 GMT https://community.sony.com.mk/t5/xa-series/charging/m-p/3631592#M28407 Bigbirdman 2019-02-23T11:59:01Z https://community.sony.com.mk/t5/xa-series/charging/m-p/3631593#M28408 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1235293">@Bigbirdman</A>, sorry to hear about this! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />It's a bit tricky to answer this before we do some troubleshooting, so let's do that together!<BR /><BR />Have you tried holding the power button and volume down at the same time for 10 seconds? This will force the device to restart, in case the device is in a frozen state.<BR /><BR />If you still aren't able to charge the device, press and hold the power button for 120 seconds &gt; connect a charger to the device and charge it until you see the battery icon on the screen.<BR /><BR />Let me know how it went! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Thu, 07 Mar 2019 13:28:09 GMT https://community.sony.com.mk/t5/xa-series/charging/m-p/3631593#M28408 Jonas 2019-03-07T13:28:09Z