topic Access to Google/Internet stopped working in XA Series

Access to Google/Internet stopped working

Faestar2011 — Sun, 26 May 2019 09:45:29 GMT

I have suddenly lost access to the Internet. When I use Google search engine it just bounces back to the logo.

Re: Access to Google/Internet stopped working

Uliwooly — Sun, 26 May 2019 20:14:50 GMT

@Faestar2011

Does it only happen when you use Google Search or any other apps?

Re: Access to Google/Internet stopped working

Faestar2011 — Sun, 26 May 2019 21:54:23 GMT

Yes only when I try to use Google, I can access all other apps

Re: Access to Google/Internet stopped working

Uliwooly — Sun, 26 May 2019 23:41:01 GMT

@Faestar2011

Could you boot in safe mode to narrow down the issue?

Re: Access to Google/Internet stopped working

Faestar2011 — Mon, 27 May 2019 08:53:47 GMT

Although I have read about this I'm not sure what to do and how I should know the difference

Re: Access to Google/Internet stopped working

Faestar2011 — Mon, 27 May 2019 12:17:56 GMT

I am thinking the problem stems from the fact I had no Internet use for just under two weeks given I ran out of my usage allowance. When I got my new allowance the problem with connecting to the Internet started. My phone was for a contract with 02 network which ran out last October, I got a second handset deal with 3 on my hubbys contract, it was a huwawai (sorry if spelt wrong) one and although it was good it didn't have enough memory for my apps and photos etc so I put the sim into my Xperia phone and everything has been fine until I ran out of my Internet allowance. Does the Google need somehow reconnecting to this phone? I can access news feeds that opo up on my phone but just cant access anything via google