Sony experia won't on. I do all directions but not working any trick

Shrimika — Tue, 29 Jan 2019 19:09:31 GMT

Re: Sony experia won't on. I do all directions but not working any trick

Uliwooly — Tue, 29 Jan 2019 21:59:27 GMT

@Shrimika

I'm assuming that the phone isn't turning on?

Conntect the phone to a wall charger > press and hold power & volume up for 10-15 seconds > let it charge for 2 hours.

Make sure to use a wall charger not a car charger nor a computer or a power bank.

Re: Sony experia won't on. I do all directions but not working any trick

Martin1 — Wed, 30 Jan 2019 12:12:14 GMT

Hi @Shrimika, I am sorry to hear about this.

As @uliwooly stated, It might be a good idea to connect the phone to a charger and try to turn on the device. A wall socket is preferable and it could also be a good idea to try a different chargers and USB-cables.

The battery may be completely discharged. It generally takes at least 30 minutes for a phone with a completely drained battery to show that it is being charged. During this period the screen may remain black and the charging light may not light up to indicate that the device is charging. When the charging icon appears on the screen, you can try to turn on your device.

If you have a SD-card mounted you can also try removing the SD card and then try restarting the device. If the device starts without a SD card, your SD card may be damaged and in that case I would suggest that you replace the SD-card.

For more information and troubleshooting measures you can visit our websupport article about how to troubleshoot a phone that will not start.

If none of these measures or the ones in the troubleshooting guide manages to turn your phone on I suggest that you get in contact with your local support team in order to have the phone sent to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

Let me know how it goes and if there is anything else i can help you with!

topic Re: Sony experia won't on. I do all directions but not working any trick in XA Series

Sony experia won't on. I do all directions but not working any trick

Re: Sony experia won't on. I do all directions but not working any trick

Re: Sony experia won't on. I do all directions but not working any trick