topic Phone will not start in XA Series

Phone will not start

Dom691 — Sat, 19 Jan 2019 15:23:46 GMT

My xperia xa2 ultra will not start unless i do à force start up every time I nerd to use it, triés reseting to factory settings several fîmes but no résulte, has anyone else had that issue?

Re: Phone will not start

Jonas — Thu, 24 Jan 2019 08:32:59 GMT

Hi @Dom69, sorry to hear about this.

When you power off the device manually, are you always charging the device, or can you just turn it off manually > not being able to start it before you force a start?

I would recommend that you try and perform a software repair as this will reinstall the latest available software in your device, something that a factory reset does not do. This is done to see if this is caused by the software in the device or not.

As always when resetting the device, all data stored on the internal storage will be deleted, so it's important that you create a backup before you start with the repair.

Let me know if that helps!

Re: Phone will not start

Dom691 — Tue, 29 Jan 2019 16:34:12 GMT

Tried it and still same issue

Re: Phone will not start

Jonas — Thu, 31 Jan 2019 12:43:18 GMT

Hi again and sorry to hear that there has been no change.

In this case the device will need to be examined by a trained technician at an authorized service centre and since service cases are handled locally, due to routines, warranty and so forth varies between markets, I recommend that you get in touch with your Local support team and they will assist you further.

Feel free to keep me posted!