topic Re: xa1 unresponsive app in XA Series

xa1 unresponsive app

BigAl19 — Fri, 24 Aug 2018 20:53:47 GMT

Anyone have an answer to my problem. Sometimes some of the apps need to be tapped multiple times to open the application, on other occasions they respond how they should, not always the same app playing up. Sometimes I can get them to work using a Stylus with a hard press.

Thanks in advance

Re: xa1 unresponsive app

Uliwooly — Sat, 25 Aug 2018 03:51:25 GMT

@BigAl19

If the phone has a protective case, film and/or glass > remove it > clean the screen > test it

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: xa1 unresponsive app

BigAl19 — Tue, 28 Aug 2018 19:44:05 GMT

I ran the test on the Screen, and the phone failed both tests, so I did not check the tick, I tapped the other one, no information popped up to advise me what to do.

Re: xa1 unresponsive app

Uliwooly — Tue, 28 Aug 2018 20:03:33 GMT

@BigAl19

Time to contact your Local support to get it inspected, you can also repair it with XC ( Xperia Companion) but it seems more like a hardware issue rather than software.