topic Re: Cracked screen in XA Series

Cracked screen

Me68 — Tue, 03 Jul 2018 16:19:45 GMT

So, I have had an issue with my phone. The touchscreen has a 3/4mm deadzone each side of it (where tee glass curves) Makes it difficult to type etc... It didn't bother me that much as I had predictive text to see me through the day. Eventually I got ticked off with it and applied for a repair under warranty. Then, at work, I dropped my phone and cracked the screen... The cracks are at the top and bottom so do you think Sony will honour my warranty? Than

Re: Cracked screen

Roadrunny76 — Tue, 03 Jul 2018 19:34:42 GMT

@Me68

Damage by falls is not covered under warranty.

Re: Cracked screen

Me68 — Tue, 03 Jul 2018 20:13:10 GMT

Regardless of the issue existing before the drop?

Re: Cracked screen

Uliwooly — Tue, 03 Jul 2018 20:49:44 GMT

@Me68

My opinion: I doubt it will be covered, it's going to be almost, if not impossible to tell if the issue was before the screen cracked.

Re: Cracked screen

Me68 — Tue, 03 Jul 2018 20:59:45 GMT

I think part of me knew that Thank you.

Re: Cracked screen

Uliwooly — Tue, 03 Jul 2018 21:08:59 GMT

@Me68

Anytime, I'm not sure if the XA1 support this but if it does, you could use an USB OTG cable + mouse > restart the phone > and you should be able to use the mouse to unlock your phone and back up everything.

Re: Cracked screen

Me68 — Tue, 03 Jul 2018 21:23:09 GMT

Everything still works on the phone and it'd backed up daily (work stuff). It Was just annoying me with the dead zone issue. I looked online and it says faulty digitizer possibly so I figured I'd send it back then dropped it less than 24 hours later.

Re: Cracked screen

Uliwooly — Tue, 03 Jul 2018 22:12:07 GMT

@Me68

I hope, really hope, that out of "goodwill", your phone gets repaired under warranty.

Re: Cracked screen

Me68 — Tue, 03 Jul 2018 22:27:19 GMT

Thank you, so do I