topic Frozen screen Xperia XA in XA Series

Frozen screen Xperia XA

EmmaG — Wed, 11 Apr 2018 21:34:25 GMT

My phone randomly shut down and when I turned it back on it only gets to the 'xperia' logo and then doesn't turn on any further than that and freezes.

What shall I do?

Re: Frozen screen Xperia XA

Roadrunny76 — Thu, 12 Apr 2018 05:24:18 GMT

@EmmaG

Keep power and volume up pressed together until screen turns off and phone vibrates 3 times (not only once). See if that helps.

Re: Frozen screen Xperia XA

EmmaG — Thu, 12 Apr 2018 06:58:45 GMT

I've done that a few times throughout the day and it doesn't seem to work

Re: Frozen screen Xperia XA

ikari — Mon, 23 Apr 2018 02:04:08 GMT

Translation via Google Translate:

The same thing happens to me, that we are supposed to do. that of pressing the off button and the volume up, it does not work because I go back to the same point when I turn it on again ...

~~Me pasa lo mismo, que se supone que tenemos que hacer. eso de precionar el boton de apagado y el de subir volumen, no funciona pues vuevo al mismo punto al prenderlo de nuevo....~~

Re: Frozen screen Xperia XA

Qatrium — Mon, 23 Apr 2018 04:20:12 GMT

@ikari

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

@ikari @EmmaG

I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory.

Follow the steps given in blue links, and keep us updated.

Re: Frozen screen Xperia XA

ikari — Thu, 26 Apr 2018 02:05:20 GMT

haaa! sorry. The problem is that I already did that. I gave up and left the cell phone for 2 days, as soon as I just turned it on and to my surprise it worked, but it did not last long, it suddenly went out and did the same to me (it does not go beyond the telcel screen). and check, and my cell phone did not suffer a serious blow, or a short circuit, do not download anything that would hurt, just from one moment to another stopped working ... what do I have to do? sorry if the translation is bad but use google.