https://community.sony.com.mk/t5/xa-series/bad-device-and-very-bad-authorised-agent/m-p/3609724#M23282 <P>Purchased the Xperia Ultra at Best Buy, Dallas Texas. The staff advised that they do not know of a “ Premium” model. After purchase I was advised that no-one knew how to operate the phone. I could at a fee of US $35. Cancel the transaction. A bad reflection on the store and a shocking reflection on Sony</P> Wed, 06 Jun 2018 21:05:18 GMT Canine007 2018-06-06T21:05:18Z https://community.sony.com.mk/t5/xa-series/bad-device-and-very-bad-authorised-agent/m-p/3609724#M23282 <P>Purchased the Xperia Ultra at Best Buy, Dallas Texas. The staff advised that they do not know of a “ Premium” model. After purchase I was advised that no-one knew how to operate the phone. I could at a fee of US $35. Cancel the transaction. A bad reflection on the store and a shocking reflection on Sony</P> Wed, 06 Jun 2018 21:05:18 GMT https://community.sony.com.mk/t5/xa-series/bad-device-and-very-bad-authorised-agent/m-p/3609724#M23282 Canine007 2018-06-06T21:05:18Z