topic Re: WiFi button and shut down faults in XA Series

WiFi button and shut down faults

swazer — Fri, 11 May 2018 09:42:53 GMT

All f a sudden my phone has two issues. My WiFi will not switch on after standby and when I try turning the WiFi button on it just reverts to off. Also the phone gets stuck when shutting down showing a constant power off shutting down box.

Re: WiFi button and shut down faults

NunoSEN2 — Fri, 11 May 2018 10:55:09 GMT

Hi @swazer;

Try the forced restart/shutdown:

To force the device to restart or shut down

Press and hold down the power key and the volume up key at the same time for 6 seconds.
Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
- If you wish to force restart the device: Release the keys at this point. The device restarts.
- If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.

Re: WiFi button and shut down faults

swazer — Fri, 11 May 2018 11:16:21 GMT

Thanks, still have the WiFi problem though

Re: WiFi button and shut down faults

NunoSEN2 — Fri, 11 May 2018 11:25:45 GMT

@swazer;

Restarting the device didn't solve the WiFi problem?

Try restart into Safe Mode and check the WiFi, just to discard any third party app influence.

Re: WiFi button and shut down faults

swazer — Fri, 11 May 2018 11:42:41 GMT

How do you check with third party app influence?

Re: WiFi button and shut down faults

NunoSEN2 — Fri, 11 May 2018 11:50:01 GMT

@swazer;

Restart the phone in Safe Mode and while in Safe Mode see if the Wifi problem is solved, if yes it's because a third party app is causing the issue as in Safe Mode the phone is working only with the preinstalled apps.

Restart the phone normally again and unninstall any app you may think is causing the problem until it disappears, start with any apps you installed just before the problem appeared.

Re: WiFi button and shut down faults

guinnsquirrel — Sat, 12 May 2018 21:14:18 GMT

Hi,

I too have this problem (XZ Premium). I think its a 3rd party app. Would be very interseted to know if you found the app which causes the problem

Re: WiFi button and shut down faults

swazer — Sat, 12 May 2018 21:47:16 GMT

Not found out which app it is but got WiFi back on after restarting and then set WiFi on permanently in settings and as solved the problem.

Re: WiFi button and shut down faults

guinnsquirrel — Sun, 13 May 2018 08:16:24 GMT

Just wondering.... did/do you have Cortana runing on your phone? Wondering if that's the culprit?

Re: WiFi button and shut down faults

swazer — Sun, 13 May 2018 12:49:45 GMT

No, have not been running Cortana!

Re: WiFi button and shut down faults

artalaura — Sun, 13 May 2018 13:03:35 GMT

I'm having the same problem since a couple of days. Have not found a solution yet, will try the safe mode now. I have very few extra apps on my phone and nothing added recently.

Re: WiFi button and shut down faults

swazer — Sun, 13 May 2018 13:58:05 GMT

Yes mine only started last few days, can't work out what the proble!m is. Got my WiFi set to be on permanently which kind of solves it.

Re: WiFi button and shut down faults

artalaura — Mon, 14 May 2018 11:09:29 GMT

Forcing restart and safe mode solves the problem only temporarily, then it comes back. To me it seems that the bug is in the Settings app, because it freezes when I try to go into the wifi and reset settings. I've considered resetting the phone compeletely, but I'm not sure that it's necessary since it works some of the time.

Re: WiFi button and shut down faults

swazer — Mon, 14 May 2018 11:34:44 GMT

Mine is the same. I have solved it but not in an ideal way. when I forced restart and the WiFi came on I was able to go in advanced WiFi settings and always keep WiFi on which solved the WiFi problem but whenever I try to shut down I have to force shutdown or restart.

Re: WiFi button and shut down faults

guinnsquirrel — Mon, 14 May 2018 20:29:44 GMT

I thought I had fixed it... but had not.

Really going nuts trying to work out where the problem is

Re: WiFi button and shut down faults

swazer — Mon, 14 May 2018 21:41:47 GMT

Has anyone contacted their phone provider regarding this problem?

Re: WiFi button and shut down faults

artalaura — Tue, 15 May 2018 08:19:13 GMT

I haven't contacted Orange, if that's what you mean. I'm now quite certain that the problem is in the Settings app, because I cannot click on some of the menus and the app freezes regardless of how many times I restart the phone (usually through forced restart). Also, when I scroll the apps and try to force stop or delete cache etc, sometimes it freezes. I've seen that they recommend resetting the phone for various issues here on the site, and it involves backing up your content via a PC app, before you reset. I would have to try that that on my home computer, so I don't know when I can do that.

Re: WiFi button and shut down faults

pakr — Tue, 15 May 2018 08:23:41 GMT

I can confirm same problem - when device goes to sleep mode and it is moved outside of WIFI. WIFI in settings is set to off and it is not possible to switch it on. It always returns to off.

Also it is not possible to restart or switch off whole mobile device. If I try to restart only message about restarting is displayed... (Only hard reset helps.)

And what is absolutely terrible, battery is quickly drained!!!

What I also found:

- it happens also in safe mode!

- in this state it is not possible to check some settings for battery (graph about battery consuming, extended battery settings). Settings complete freezes then.

I have Sony Xperia XA1 updated to latest Android Oreo, build version 48.1.A.0.1.129 and I noticed this problem for the first time about one week ago. I had not became aware of it before. Phone was updated to Oreo in middle of April.

Now, I switched WIFI complete off and I'll see, but it is not a solution. Any ideas what to do?

Re: WiFi button and shut down faults

artalaura — Tue, 15 May 2018 08:41:42 GMT

I can confirm all of the above, including the battery draining (that was the first clue before I noticed the wifi problem). Same updates, problem started Last Thursday or maybe Friday.

I don't have any ideas, apart from trying a total factory reset, but I'm not a tech specialist... I would expect that Sony can fix it, since it seems to be some kind of a bug..

Re: WiFi button and shut down faults

NunoSEN2 — Tue, 15 May 2018 10:07:53 GMT

@artalaura;

If your device works ok in safe mode it is probably a third party app that is causing the issue, since you only have a few of them installed try unninstalling one by one until you discover wich one is causing the problem.