topic Re: A serious problem with this device in XA Series

A serious problem with this device

Jamie_15 — Sun, 06 May 2018 00:47:06 GMT

Hello,

I recently got this product (around 6 months ago) and am from the UK. However, it has developed a fault with the display. It's becoming more and more difficult to type on the edges (like the letter P on the keyboard) it's clearly a failing screen. This is a common problem as i've seen all over the internet.

I'm happy with returning the device, however, because I like to program I unlocked the bootloader for various reasons. In the UK (EU) you're not allowed to refuse warranty due to a bootloader unlock (though that never seems to stop companies from doing it) I'm just concerned that i've got a device that will slowly crumble and I can't claim it under warranty. Any of you lot have any similar issues with warrant? Would relocking the bootloader "revalidate" the revoked warranty? Before you say "DRM keys are gone" I don't see how my I shouldn't be allowed to clain on warranty to something that is clearly unrelated to software and VERY common.

Many thanks, Jamie_15.

Re: A serious problem with this device

Xa1sami — Sun, 06 May 2018 13:08:12 GMT

I have the same phone with same problem....

Re: A serious problem with this device

Jamie_15 — Sun, 06 May 2018 14:41:45 GMT

So just like me you've unlocked the bootloader and you've developed this touch screen issue? It really **bleep** 😕 I just sent my device for repair, let's see what happens...

Re: A serious problem with this device

romde3 — Tue, 08 May 2018 11:45:07 GMT

Same issue. It got very hard to handle since a few weeks now. Please post the results of the reparation when you get it back.

Re: A serious problem with this device

Jamie_15 — Tue, 08 May 2018 20:32:32 GMT

Sent mine for repair, however it isn't going to be repaired by Sony, it's being repaired (under warranty) by Currys (technology store)

Re: A serious problem with this device

Facundo1980 — Wed, 09 May 2018 22:06:17 GMT

I have the same problem. I sent it 4 times to the Sony service and the problem is still there... They should return the money, I dokt see other solution...

Re: A serious problem with this device

Uliwooly — Thu, 10 May 2018 00:55:26 GMT

@Facundo1980 @Jamie_15 @romde3 @Xa1sami

Contact your Local support to get it inspected, as for warranty

Voiding the warranty

If you unlock the bootloader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.

https://developer.sony.com/develop/open-devices/get-started/unlock-bootloader/

Re: A serious problem with this device

Boroma — Thu, 24 May 2018 06:30:55 GMT

I think I may have a solution to this (and some other happenings) with the Xperia XA1 G3116.

In my case the Swiftkey keyboard seems to have sent a pasword that could not be authenticated to my wifi modem. I turned "Make password visible" on and checked it carefully but no joy.

My solution has been to install GBoard from Play and select GBoard in the Languages option.

Keeping my fingers crossed.