topic Re: Popup Ads in XA Series

Pop up ads

Sam0507 — Sun, 29 Apr 2018 06:58:53 GMT

few days ago my friend install a third party app in my mobile from web since that time pop up ads start showing in my mobile while i am using it like when i am watching youtube or photos not show in lock screen. I checked my app list but any unknown app not showing and also i checked my storage and delete all unnecessary files and folders but it still showing pop ads.

What should i do.

Re: Pop up ads

Jonas — Wed, 02 May 2018 14:11:35 GMT

Hi @Sam0507, sorry to hear about this, must be very annoying.

Ads are usually coming from either a downloaded application or from visiting a website.

Have you tried restarting your device in safe mode? That is an easy way to see if this is caused by a downloaded application as they will be temporarily disabled in this mode.

If it is the same behaviour in safe mode, try clearing data for the Chrome application in your device. Do note that this will delete downloaded files from Chrome and locally stored data, such as bookmarks.

To do that, go to Settings > Apps & notifications > App info > Chrome > Storage > Manage Space > Clear all data.

Let me know if that helps!

Re: Pop up ads

Sam0507 — Thu, 03 May 2018 14:56:43 GMT

Thanks for your attention. I followed your instructions and its worked. Now its not shows any pop ads.

Thanks for your help.

Re: Pop up ads

Jonas — Wed, 09 May 2018 13:54:44 GMT

Hi again and I'm glad to hear that you rid of the ads!

Let me know if there is anything else I may assist you with and have a nice day!

Popup Ads

Jerrenze — Wed, 16 May 2018 01:02:52 GMT

What to do if advertisements keep on popping up? This happens randomly, regardless if I'm doing something on my phone or I'm just on stand by but phone screen is unlocked.

Re: Popup Ads

Jetzu — Wed, 16 May 2018 05:28:24 GMT

/t5/Xperia-XA1/Pop-up-ads/m-p/1318179#M4410

Re: Popup Ads

Jonas — Wed, 16 May 2018 07:51:29 GMT

Hi @Jerrenze, welcome to our forum!

I merged your post to this thread which has a solution for the behaviour you are experiencing, so please take a look at my previous post and see if that helps!

Let me know how it goes!

Re: Popup Ads

Jerrenze — Sun, 20 May 2018 07:21:40 GMT

I did it and it worked! Thank you so much! 😊

Re: Popup Ads

Jonas — Thu, 24 May 2018 12:43:01 GMT

@Jerrenze, that's awesome and you're welcome!

Let me know if there is anything else and have a great day!

Re: Popup Ads

Sam0507 — Tue, 12 Jun 2018 13:27:02 GMT

Hii..!! i am again faceing pop ads in my mobile and this time i am not installed any apps from outside of play store i am also cleared all data of chorm browser and still its showing. should i try safe mode?

another thing is when i am checking my all apps in mobile i saw an app name ''File downloader'' i want to know that does it app is pre installed app becuse it has option to uninstalled and this is the app which run in background and showed pop ads, should i uninstalled it. please reply.

thank you