topic Re: Will not charge in XA Series

Will not charge

Drea44 — Tue, 06 Feb 2018 15:16:19 GMT

So I've tried everythinge This phone will not chargec. IIdonedthe forced stops. I only have the original cords and plugpthatpcame with this phone. It says it's charging, but will not increase in battery life. Love the phone. Hate the charging issues. Its only been doing this for a couple weeks. BwforeBthatit was fine.. Help

Re: Will not charge

ChloeS — Tue, 13 Feb 2018 02:46:11 GMT

Hi @Drea44

Welcome to the community!

Sorry to hear about this

Are you able to see if the phone will charge while in safe mode?

Let me know

Re: Will not charge

Drea44 — Tue, 13 Feb 2018 20:24:22 GMT

No the most I can get it to charge is about 15%.. So frustrating.. Is says it's chacharg but it doesn't. It has to be something with the phone, charging port. Ugggg

Re: Will not charge

ChloeS — Wed, 14 Feb 2018 00:29:38 GMT

Hi @Drea44

Thanks for trying that

You said above you have tried everything, have you also tried running a software repair using Xperia Companion?

If not could you give that a go and let me know how you get on