topic SIM card in XA Series

SIM card

Auger — Thu, 01 Feb 2018 18:02:28 GMT

~~Bonsoir~~

~~Mon Xperia XA ne reconnaît plus la carte sim. Il est encore sous garantie que dois je faire ?~~

Good evening

My Xperia XA no longer recognizes the sim card. It is still under warranty what should I do?

Re: Carte sim

Strampke — Fri, 02 Feb 2018 11:37:56 GMT

Try another SIM card to find out if it is the phone or the SIM card.

Re: Carte sim

Auger — Tue, 06 Feb 2018 12:59:59 GMT

~~J'ai fait et fonctionne bien dans un autre téléphone.~~

I did and work well in another phone.

-GT

Re: Carte sim

Daniel1 — Tue, 06 Feb 2018 14:54:35 GMT

Hi @Auger, sorry to hear about this.

Your post has been translated to English as this is an international forum, please post and reply in English.

Do I understand correctly that you've tried your SIM card in another phone? If that is correct, do you have the possibility to try a different SIM card in your phone? In that way, we can see if the SIM card is the cause of this.

If there is no change with a different SIM card, I would recommend that you try and perform a software repair using Xperia Companion. This will delete all data stored on the internal storage of the phone and reinstall the latest available software, so it is advised that you create a backup using Xperia Companion before starting with the repair.

Let me know how it goes!