topic Re: Xperia XA2 mic issues in XA Series

Xperia XA2 mic issues

TannHauser1 — Sun, 28 Jan 2018 19:17:21 GMT

You just sent XA2 units for review to sites like gsma and etc, with such a bad microphone bug during video recording its not even funny. Looked up two video tests, both with same awful sound recording. I dont know if its a tech or software bug but.... The sound is horrendeous. How can you send devices with such serious bugs to reviews?!? Is there anyone out there in quality control room? Hello?

Re: Xperia XA2 mic issues

TannHauser1 — Wed, 07 Feb 2018 16:30:36 GMT

XA2 Ultra exactly the same sound "quality", its same on every test video: An example: https://m.youtube.com/watch?v=5F2JgNLsq1o ?!? I mean really, this is worse than low range phones from 2007. Its obviously software bug, so please fix that

Re: Xperia XA2 mic issues

Jonathan2396 — Sat, 03 Mar 2018 00:44:39 GMT

That'd might be something with the camera app error because the microphone work good on notes with what's app or other audios

Re: Xperia XA2 mic issues

RE1281 — Wed, 21 Mar 2018 22:35:05 GMT

Like to report the same happening with my XA2. Was watching a 4min video that I took. Raised the volume all the way up to hear the audio then half way through the video the audio got super loud and clear. Man, between this bug and some others I encountered, where was the quality/testing in this phone prior to releasing it? Again,... Hopefully an update will fix.

Re: Xperia XA2 mic issues

AliBashir — Tue, 27 Mar 2018 14:03:07 GMT

That time when you care about a company more than the company itself, 4 weaks and still no response.

Re: Xperia XA2 mic issues

0v3r-CZE — Tue, 10 Apr 2018 13:46:55 GMT

I was ready to buy this phone, but then i watched videos taken from XA2 im dissapointed by the audio. I mean ? Guys is it better now? Any update? or atleast upcoming? Or is it hardware problem?

Re: Xperia XA2 mic issues

LWR — Fri, 13 Apr 2018 23:44:50 GMT

Still no official reply from Sony.
I'm verry disappointed!

Re: Xperia XA2 mic issues

0v3r-CZE — Sat, 14 Apr 2018 20:46:59 GMT

GREAT NEWS!

I bought Xperia XA2 on Friday and I had this bad audio quality, but today a downloaded update and microphone is working PERFECTLY!!

Thank you Sony

Re: Xperia XA2 mic issues

Jonathan2396 — Sat, 14 Apr 2018 22:23:27 GMT

@0v3r-CZEwrote:
GREAT NEWS!
I bought Xperia XA2 on Friday and I had this bad audio quality, but today a downloaded update and microphone is working PERFECTLY!!
Thank you Sony

What update?

Re: Xperia XA2 mic issues

Masa09 — Sat, 21 Apr 2018 11:27:16 GMT

When will Sony fix this issue?

Its been awhile...

Re: Xperia XA2 mic issues

sldav15 — Tue, 01 Jan 2019 18:21:32 GMT

Also have this problem with video taken on the xa2 ultra someone mentioned an update to fix. Has one been issued or can I be pointed towards one. Video quality is excellent but the sound is awful. Trying to record kids concert but sound so bad unable to listen to

Re: Xperia XA2 mic issues

mttmgmobile — Sat, 05 Jan 2019 15:39:59 GMT

I have this issue too. Recording audio only the quality is fine. Recording video with external mic the quality of the audio is ok. But recording video with the internal mic, even using different apps of videorecording, the result is the same: very low and dirty audio.

I've updated everything possibile.

(I hope only it's not a hardware problem, the phone is new!)

Re: Xperia XA2 mic issues

sldav15 — Sat, 05 Jan 2019 15:55:39 GMT

Contacted Sony support they suggested a software repair not attempted yet. On forum several people report the same problem. My phone is also new and this was on first video I shot. Come on Sony any ideas

Re: Xperia XA2 mic issues

mttmgmobile — Sun, 06 Jan 2019 07:53:52 GMT

I've sent an email to Sony Support.

I'll wait for a solution.

I'm afraid anyway this is an hardware problem. If you digit *#*#7378423#*#* you can have access to the service menu. There you can test primary mic and secondary mic separately. In my xperia xa2 the sound of the secondary mic recordind is very low and bad.

(Voice is recorded by the primary mic, so it's fine. Video it's a stereo recordind, so there's a lot of noise).

Thanks.

Re: Xperia XA2 mic issues

sldav15 — Wed, 23 Jan 2019 17:44:23 GMT

Tried the software update,then factory reset as Sony suggested. Eventually returned to Sony for appraisal/repair has now been returned with new "main board sticker (11) and component (7) "fitted. First trial videos seem ok. Going to reset as my phone tomorrow. When speaking to Sony support no hints from them that it may be a "common" issue. Must say that the repair has been prompt. Posted phone to them 15.1.19 received back today 23.1.19