topic Re: my phone is keeps restarting by it self in XA Series

my phone is keeps restarting by it self

Macohjia — Wed, 29 Nov 2017 11:59:47 GMT

my phone is keeps restarting by it self until battery is empty please help.

Re: my phone is keeps restarting by it self

ChloeS — Thu, 30 Nov 2017 00:01:37 GMT

Welcome to the community!

Sorry to hear about this it must be frustrating

First of all, can you remove the SIM card from your handset, and an SD card if you have one, and attempt to restart it as normal.

Let me know how it goes

Re: my phone is keeps restarting by it self

MarlonUk1 — Thu, 30 Nov 2017 00:34:53 GMT

hi @Macohjia

I think you have "bootloop" problem

try to charge your device using the wallmount charger for 1-2 hours

connect to PC and perform software repair using Xperia Companion

Re: my phone is keeps restarting by it self

Macohjia — Thu, 30 Nov 2017 12:14:08 GMT

Thank you for your help, I remove it all and try to retasrt as normal it not going well, Still restart itself How could i do

Re: my phone is keeps restarting by it self

Macohjia — Thu, 30 Nov 2017 12:23:26 GMT

I charge my device by the wallmount and my device still Have Bootloop while charge it that okay or not?:smileycry:

Re: my phone is keeps restarting by it self

MarlonUk1 — Fri, 01 Dec 2017 00:56:47 GMT

@Macohjia

yes it will be on boot loop while charging. the main thing here is that we need to have your device charged at least 50% to be able to perform software repair using Xperia Companion

Re: my phone is keeps restarting by it self

Macohjia — Sat, 02 Dec 2017 10:57:49 GMT

@nolramlb

Man after I do that you advice me, It still have Bootloop idk what should I do next

Re: my phone is keeps restarting by it self

ChloeS — Sun, 03 Dec 2017 23:07:12 GMT

Hi @Macohjia

You'll need to contact Local support from here.

They will be able to organize getting the phone in for repair