topic Re: Wifi and bluetooth connectivity problems in XA Series

Wifi and bluetooth connectivity problems

ALargeCat — Wed, 22 Nov 2017 23:46:55 GMT

So this issue has been going on for a bit with the wifi but both problems are similar.

For Wifi it'll report that it has perfect signal but won't be capable of sending or recieving data. This will persist untill I reboot the phone.

Then after taking the recent update (build 40.0.A.162 with November 6 security patch) the bluetooth has been refusing to connect unless I reboot the phone. This occurs with my Mazda, and my Sena 10c headset.

Re: Wifi and bluetooth connectivity problems

Mawei1 — Thu, 23 Nov 2017 10:30:38 GMT

Exact same. Wifi useless and blutooth not connecting to my car or speaker at home for last couple of weeks unless I restart phone every time.

Re: Wifi and bluetooth connectivity problems

Trebor11 — Mon, 27 Nov 2017 14:54:20 GMT

There's a 6 page thread on this already. My phone doing same. Trying to get Vodafone to swap. They can't find anything wrong... Grrrr

Re: Wifi and bluetooth connectivity problems

kazzed — Mon, 27 Nov 2017 16:25:19 GMT

I am also having these issues. Bluetooth won't connect, and wifi will basically disconnect, even though it is showing that it is connected. No amount of attempting to reconnect will work until I restart the phone. It will work for a little while and then it starts all over again.

Re: Wifi and bluetooth connectivity problems

pawelb1 — Mon, 27 Nov 2017 21:27:44 GMT

You do not have to restart your phone ... just turn on and off the airplane mode

Re: Wifi and bluetooth connectivity problems

Trebor11 — Mon, 27 Nov 2017 21:45:02 GMT

By jeaves that's done the trick!!

Re: Wifi and bluetooth connectivity problems

mathieu76 — Fri, 01 Dec 2017 03:20:46 GMT

After TWO replacement from my service provider, the 3 different devices of XA1 still have the same problems!!... I don't know what to say... Look like every XA1 devices in the world has the same problem... Is someone knows if it's an hardware of software issue ??

Re: Wifi and bluetooth connectivity problems

Yankfork — Tue, 09 Jan 2018 18:49:31 GMT

I will try that. Very maddening . Not a great advt for Sony

Re: Wifi and bluetooth connectivity problems

Bounty84 — Sun, 14 Jan 2018 21:20:34 GMT

Also same Problem (Germany). Any solutions? Think I will wait for Android Oreo.

Re: Wifi and bluetooth connectivity problems

Yankfork — Mon, 15 Jan 2018 10:17:31 GMT

Tks. I notice the problem is much worse when battery level drops below 50% charged and the there is no solution ezcept to charge fully.

Re: Wifi and bluetooth connectivity problems

Bizolachemou — Thu, 18 Jan 2018 17:07:39 GMT

For me it's the same I have two new phones and he kidding that the update is done with the factory settings everything works.

~~Pour moi c'est pareil j'ai deux téléphones neuf et il déconne des que la mise a jour est faite avec les paramètres d'usine tout fonctionne.~~

Re: Wifi and bluetooth connectivity problems

Uliwooly — Thu, 18 Jan 2018 19:16:07 GMT

@Bizolachemou

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Also, I've removed the foul language.

Re: Wifi and bluetooth connectivity problems

Choochi — Sat, 20 Jan 2018 10:32:26 GMT

I am having the same problem with WiFi. I haven't tried my Bluetooth yet. Will we have to wait for the next update for it to be fixed?

Re: Wifi and bluetooth connectivity problems

Yankfork — Sat, 20 Jan 2018 18:54:29 GMT

Probably have to wait fot android 8.. Maybe Sony will fix soon.

Re: Wifi and bluetooth connectivity problems

Mawei1 — Tue, 23 Jan 2018 12:10:32 GMT

XA1 is inherently defective. Non responsive screen edges, bluetooth and wifi dropping and yellow 'clouding' in upper corners of screen all common problems around the world. Get it repaired by Sony. Fault will happen again in a matter of months. Sony doesn't care or respond to this forum so you're wasting your time looking for a response from them. And get a Samsung next time.

Re: Wifi and bluetooth connectivity problems

Yankfork — Tue, 23 Jan 2018 13:42:35 GMT

Hi, Will have to trust that Sony will fix problems. Always gad Sony phones & didn't like the Samsung. I'll wait & see. Sony did an upgrade which worked for a while & I presume they don't wasnt to lose customers.

Re: Wifi and bluetooth connectivity problems

Ducky8790 — Wed, 24 Jan 2018 13:54:39 GMT

I only got my XA1 in October 2017 and it was fine for a couple of months but recently I can’t connect to my Audi Bluetooth even after restarting the phone sometimes, I have to remove the connection and the set it up again. Wi-fi is an absolute nightmare.

Re: Wifi and bluetooth connectivity problems

Uliwooly — Wed, 24 Jan 2018 18:27:39 GMT

@Mawei1

This is a global user based forum, what does that mean? it means that if you want support you should contact them directly >>> Local support

Re: Wifi and bluetooth connectivity problems

L3SP4UL — Mon, 29 Jan 2018 16:14:13 GMT

I think this is the same issue than the one descibed here : /t5/Xperia-XA1/Wifi-Signal-dropping-on-XA1/m-p/1234257#M727

Rebooting the phone is a good solution (ie : it works all the time), but because it looks like the phone needs a "shock" on the wifi+bluetooth chip, it sometimes works by simply switching on and off airplane mode.

It really makes me angry!

Re: Wifi and bluetooth connectivity problems

SenseiMarc — Sun, 04 Feb 2018 22:39:41 GMT

I can no longer connect to my car Network. I even removed the network and reconnect from scratch, rename the network, without success. Tried the airplane off/on, rebooting, turn wifi off/on, nothing is working anymore.

Any one have a clue before I give up and switch phone?

Thanks,