topic Re: XA1 ultra charging intermittently. in XA Series

XA1 ultra charging intermittently.

DJG84 — Wed, 22 Nov 2017 18:41:41 GMT

My XA1 ultra charges intermittently, it is the same whatever charger I use.

The chargers work work fine with devices so they aren’t the issue. The phone has never dropped or exposed to water.

Is this a charger port problem or other hardware?

I've only had the phone around 6-7 weeks so it is under warranty.

Brobddy — Mon, 27 Nov 2017 06:06:28 GMT

1) use only original XA1 Ultra charger with QUICK CHARGE support

2) use type-c cables which support 2.1 A or more amperage charging

3) dont buy cheap 2-5$ type-c cables, GOOD quality cable costs >10$ per one

Tony_OuYang — Mon, 15 Jan 2018 05:49:20 GMT

1. Check whether the charging port is stained with dust or not.

2. You can try to reset the factory Settings.

3. You can go to the nearby Motorola service center for help.

4. In addition to the above inspection methods, it may also be a problem with the battery and charging IC on the motherboard.