https://community.sony.com.mk/t5/xa-series/issue-with-images/m-p/3589595#M18602 <P>I have recently upgraded my phone, to the XA1.</P><P>It works perfectly, but when i take a picture or a video,and then try and watch or look at it. It simply says 'cannot play video' or 'cannot load image', i have erased my phone, and formated the sd card, and still this problem occurs.&nbsp;</P><P>Is there anything that might be causing the problem, or anything i can do to rectify it?</P> Wed, 28 Feb 2018 15:43:43 GMT griff9012 2018-02-28T15:43:43Z https://community.sony.com.mk/t5/xa-series/issue-with-images/m-p/3589595#M18602 <P>I have recently upgraded my phone, to the XA1.</P><P>It works perfectly, but when i take a picture or a video,and then try and watch or look at it. It simply says 'cannot play video' or 'cannot load image', i have erased my phone, and formated the sd card, and still this problem occurs.&nbsp;</P><P>Is there anything that might be causing the problem, or anything i can do to rectify it?</P> Wed, 28 Feb 2018 15:43:43 GMT https://community.sony.com.mk/t5/xa-series/issue-with-images/m-p/3589595#M18602 griff9012 2018-02-28T15:43:43Z https://community.sony.com.mk/t5/xa-series/issue-with-images/m-p/3589596#M18603 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1129085">@griff9012</A></P><P>where are you saving the pictures? internal storage or an SD card?</P> Thu, 01 Mar 2018 01:08:47 GMT https://community.sony.com.mk/t5/xa-series/issue-with-images/m-p/3589596#M18603 Uliwooly 2018-03-01T01:08:47Z