topic Re: Netflix error code 5.2 in XA Series

Netflix error code 5.2

MatthewD1 — Sun, 19 Nov 2017 17:43:58 GMT

When watching Netflix on my Sony Xperia Plus I receive the error code 5.2, I have tried the steps netflix provide which are uninstall and reinstall and also turn off phone and turn back on, still comes up with error code 5.2, any help would be much appreciated thanks

Re: Netflix error code 5.2

Lord_viridis — Mon, 20 Nov 2017 08:46:45 GMT

I'll see if I can replicate this on my unit.

Re: Netflix error code 5.2

Lord_viridis — Thu, 23 Nov 2017 10:06:47 GMT

Hi,

I have tried but I'm unable to replicate this issue on my xa1 plus.

Can you give more info as to when it acts in this way and what settings you use?

Also, are you able to download and watch downloaded content from the app?

Re: Netflix error code 5.2

linda6 — Fri, 01 Dec 2017 17:24:18 GMT

I don't have the Sony but have an Acer Iconia tablet. I followed all the instructions too and nothing worked. But I found another forum and a person suggested, Clear Cache (not data), then force close the app, then open up the app. So far so good. But sceptible. Ah spoke too soon. Not working. I also did a chat with Netflix. He was pretty much of no use. He walked me through all the things the instructions said to do, and actually worked for about 10 minutes and then the 5.2 error. He told me to come back and chat again and that he would escalate it. I told him he should anyway because it just plain wasn't going to work. I have like I said an Acer tablet running Nougat, fairly new tablet, came out this year.

Netflix y 5.2

Karina5 — Fri, 01 Dec 2017 22:21:55 GMT

Netflix y 5.2

Re: Netflix y 5.2

Uliwooly — Fri, 01 Dec 2017 23:32:53 GMT

@Karina5

Could you elaborate?

Re: Netflix error code 5.2

VitalyVV — Tue, 30 Jan 2018 04:50:28 GMT

I have the same problem with my Xperia.

Re: Netflix error code 5.2

Uliwooly — Tue, 30 Jan 2018 05:52:18 GMT

@VitalyVV

Have you contacted Netflix?

Re: Netflix error code 5.2

VitalyVV — Tue, 30 Jan 2018 07:38:16 GMT

Yes, they routed me to Sony Support Team

Re: Netflix error code 5.2

Lord_viridis — Mon, 05 Feb 2018 08:53:40 GMT

Shifting the issue a bit there,

Clear the apps data and cache and see if that works.

If not, uninstall and then reinstall the app.