topic Re: Video doesn't play in XA Series

Video doesn't play

Vishal71 — Sat, 18 Nov 2017 09:34:38 GMT

When I play a video from the gallery or from the video(official) app the loading icon keeps on rotating but the video doesn't play. In YouTube, Facebook, whats app and Instagram the videos play fine but when I play in videos (official) app it doesn't play.

Re: Video doesn't play

Qatrium — Sat, 18 Nov 2017 10:13:53 GMT

@Vishal71

Try clearing the cached data of your Album app:

Go to Settings -> Apps -> Album -> Force stop, then go to Storage -> Clear data and restart your phone.

Re: Video doesn't play

Vishal71 — Sat, 18 Nov 2017 10:39:15 GMT

Thanks for the reply

The solution which you gave me didn't work

When I force stopped the app. It didn't stop but cleared the data and restarted the phone still the same it won't play